SYSTEM AND METHOD FOR PROVIDING SERVICE TECHNICIANS ACCESS TO DISPATCH INFORMATION

• US 20070286349A1
• Filed: 04/24/2007
• Published: 12/13/2007
• Est. Priority Date: 09/30/2002
• Status: Active Grant

• Current Assignee: Charles Garris, Diana Allen, Gary Dennis, Robert Ingman, Terri Pifer
• Original Assignee: Charles Garris, Diana Allen, Gary Dennis, Robert Ingman, Terri Pifer
• Inventors: Dennis, Gary, Allen, Diana, Pifer, Terri, Ingman, Robert, Garris, Charles
• Granted Patent: US 7,584,259 B2
• Time in Patent Office: Days
• US Class Current: 379/21
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: Y10S 707/99944 Object-oriented database structure
• CPC Class Codes: Y10S 707/99952 Coherency, e.g. same view to multiple users

Abstract

A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of dispatch information fails so that service technicians do not have to contact operators in a central office to obtain the dispatch information. The secondary source of dispatch information can distribute the dispatch information in a number of ways including e-mail, web and other methods.

Claims

1. A system for providing access to dispatch information to a service technician, comprising:

a primary source of dispatch information accessible to the service technician;

a database store for storing dispatch information from the primary source of dispatch information;

a backup information device accessible to the technician using an access device, wherein the database store transfers dispatch information to the backup information device when the service technician cannot access the dispatch information stored on the primary source.

2-31. -31. (canceled)