ADAPTIVE DEVICE-INITIATED POLLING
First Claim
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1. A method comprising:
- periodically sending polling calls to an enterprise system outside the firewall at a first polling rate during normal operating conditions;
monitoring for a fault condition;
periodically sending polling calls to the device outside the firewall at a second polling rate when a fault condition is detected, the second polling rate being higher than the first polling rate, wherein the second polling rate is used as a result of a fault condition; and
sending a problem report with the polling calls when the fault condition is detected.
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Abstract
A method includes periodically sending a polling call to an enterprise system outside the firewall at a first polling rate during normal operating conditions, monitoring for a fault condition, periodically sending polling calls to the device outside the firewall at a second polling rate when a fault condition is detected, the second polling rate being higher than the first polling rate. The second polling rate is used as result of a fault condition. The method also includes sending a problem report with the polling calls when the fault condition is detected.
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Citations
20 Claims
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1. A method comprising:
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periodically sending polling calls to an enterprise system outside the firewall at a first polling rate during normal operating conditions;
monitoring for a fault condition;
periodically sending polling calls to the device outside the firewall at a second polling rate when a fault condition is detected, the second polling rate being higher than the first polling rate, wherein the second polling rate is used as a result of a fault condition; and
sending a problem report with the polling calls when the fault condition is detected. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of managing distributed devices in a network environment, the method comprising:
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receiving polling calls from a plurality of distributed devices;
determining whether each polling call includes a problem report; and
notifying a technician if a problem report has been received, wherein the device sending the problem report increases a polling rate for a determined duration. - View Dependent Claims (12, 13, 14)
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15. A centralized enterprise system, comprising:
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at least one server;
a plurality of distributed devices, each of the distributed devices being configured to periodically poll the server at a first polling rate during normal conditions and to automatically poll the server at an increased rate when a device detects a fault condition; and
wherein the server automatically notifies a service technician that a fault condition has occurred in the device. - View Dependent Claims (16, 17, 18, 19)
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20. A centralized enterprise system, comprising:
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at least one server;
a plurality of distributed devices, each of the distributed devices being configured to periodically poll the server at a first polling rate during normal conditions and to automatically poll the server at an increased rate as a result of a fault condition; and
wherein the server automatically responds with further instructions to the device to diagnose or remedy the fault condition that has occurred in the device.
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Specification