Configuring actionable alerts

• US 20070290831A1
• Filed: 06/16/2006
• Published: 12/20/2007
• Est. Priority Date: 06/16/2006
• Status: Abandoned Application

• Current Assignee: FMR LLC
• Original Assignee: FMR Corporation (FMR LLC)
• Inventors: Ferra, Joseph G., Kalinichenko, Boris Olegovich
• Application Number:
  US11/454,451
• Publication Number:
  US 20070290831A1
• Time in Patent Office: Days
• US Class Current: 340/506
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications

Abstract

Described are methods and systems, including computer program products for registering, configuring, and invoking actionable alerts. For example, an alert action is determined based on an alert. The alert is sent to a device based on an alert logic and the alert action is sent to the device based on a device capability. A received communication is identified as a response from the first device based on the alert requesting performance of the alert action.

Claims

1. A method of configuring an alert comprising:

enabling a user to configure, via a configuration message, an alert from any of a plurality of communication channels, the plurality including a mobile phone communication channel and an Internet communication channel; and

associating the alert with a device that includes an associated capability.

2. The method of claim 1 further comprising configuring the alert using the same device with which the alert is associated.

3. The method of claim 2 further comprising transmitting the alert using a communication channel different than the communication channel used to configure the alert.

4. The method of claim 3 wherein one communication channel is a voice channel and one communication channel is a data channel.

5. The method of claim 1 wherein enabling a user to configure an alert comprises using voiceXML to configure the alert.

6. The method of claim 1 wherein enabling a user to configure an alert comprises providing a web services interface.

7. The method of claim 6 further comprising defining the web service using a web services description language (WSDL).

8. The method of claim 6 further comprising transforming the configuration message into a standard format for use with the web services.

9. The method of claim 8 wherein transforming the configuration message comprises converting from an analog voice communication to a voiceXML document.

10. A system for configuring an alert comprising:

a device;

one or more communications channels comprising a mobile phone communication channel or an Internet communication channel; and

an alert monitor configured to enable a user to configure an alert using the one or more communication channels and to associate the alert with the device, the association including an associated capability.

11. The system of claim 10 further comprising:

a web services module configured to receive a communication from the device using a predefined format.

12. A means for configuring an alert comprising:

means for enabling a user to configure an alert from any of a plurality of communication channels, the plurality including a mobile phone communication channel and an Internet communication channel; and

means for associating the alert with a device that includes an associated capability.

13. A computer program product, tangibly embodied in an information carrier, for configuring an alert, the computer program product including instructions being operable to cause data processing apparatus to:

enable a user to configure, via a configuration message, an alert from any of a plurality of communication channels, the plurality including a mobile phone communication channel and an Internet communication channel; and

associate the alert with a device that includes an associated capability.