Methods, devices, and computer program products for ordering communication services
First Claim
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1. A method of ordering a communication service, the method comprising:
- monitoring a customer premises to detect an initiation of communication by an endpoint device at the customer premises and, upon detection thereof,determining whether or not a communication service is provisioned for the customer premises and, if a communication service is not provisioned for the customer premises, theninitiating a communications link between the endpoint device and an ordering system of a service provider.
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Abstract
Methods, computer program products, and devices for ordering a communication service. The customer premises is monitored to detect an initiation of communication by an endpoint device at the customer premises and, upon detection thereof, it is determined whether or not a communication service is provisioned for the customer premises. If a communication service is not provisioned for the customer premises, then a communications link is initiated between the endpoint device and an ordering system of a service provider over the network.
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Citations
17 Claims
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1. A method of ordering a communication service, the method comprising:
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monitoring a customer premises to detect an initiation of communication by an endpoint device at the customer premises and, upon detection thereof, determining whether or not a communication service is provisioned for the customer premises and, if a communication service is not provisioned for the customer premises, then initiating a communications link between the endpoint device and an ordering system of a service provider. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer program product comprising a storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for facilitating a method of ordering a communication service, the method comprising:
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monitoring a customer premises to detect an initiation of communication by an endpoint device at the customer premises and, upon detection thereof, determining whether or not a communication service is provisioned for the customer premises and, if a communication service is not provisioned for the customer premises, then initiating a communications link between the endpoint device and an ordering system of a service provider. - View Dependent Claims (8, 9, 10, 11, 12)
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13. An apparatus for enabling a communication service to be ordered, the apparatus comprising:
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a communications link initiation mechanism for initiating a communications link between an endpoint device and an ordering system of a service provider; a monitoring mechanism for monitoring a customer premises to detect an initiation of communication by an endpoint device at the customer premises; and an interrogation mechanism for interrogating a customer database to determine whether or not a communication service is provisioned for the customer premises; wherein the communications link initiation mechanism initiates a communications link between the endpoint device and the ordering system in response to the initiation of communication by the endpoint device if a communication service is not provisioned for the customer premises. - View Dependent Claims (14, 15, 16, 17)
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Specification