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AUTOMATED REPAIR ANALYSIS USING A BUNDLED RULE-BASED SYSTEM

  • US 20070294090A1
  • Filed: 06/20/2006
  • Published: 12/20/2007
  • Est. Priority Date: 06/20/2006
  • Status: Abandoned Application
First Claim
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1. A method of diagnosing a device malfunction, comprising:

  • receiving a request for electromechanical device repair assistance, wherein the request includes an identification of a malfunctioning device and a description of a device malfunction;

    automatically selecting a repair analysis procedure based on the identification and the reason;

    selecting from the repair analysis procedure at least one automated test that can be performed on the device via a communications port without human intervention;

    communicating, to the device, an instruction to perform the automated test;

    receiving a result from the automated test;

    modifying the repair analysis procedure based on the result; and

    deploying an instruction to resolve the malfunction.

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