Method and system for an online rental vehicle reservation-booking website including a travel agent path

• US 20070294116A1
• Filed: 06/14/2006
• Published: 12/20/2007
• Est. Priority Date: 06/14/2006
• Status: Abandoned Application

• Current Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Inventors: Stephens, Scott Paul, Tucker, Paul C., Cerko, Ronald S., Altermatt, John A., Boruff, Kelli J.
• Application Number:
  US11/452,862
• Publication Number:
  US 20070294116A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 50/10 Services

Abstract

A system and method is disclosed herein for providing a travel agent path through a rental vehicle reservation-booking website. Among the features described as embodiments of the invention include the ability to quickly load travel agent client information into a renter information page of the website and the ability for travel agents to control their commission percentages. Also described is a confirmation page for the website having user-configurable features.

Claims

1. A method for providing rental vehicle reservation booking services through an Internet website, the website being accessible by a user computer over the Internet and comprising a plurality of pages for display on the user computer, the method comprising:

providing a travel agent path through the website for access by a user, wherein at least one of the pages of the travel agent path is configured to accept user input that defines a commission to be owed to a travel agent for a rental vehicle reservation booked by that user.

2. The method of claim 1 wherein the travel agent path providing step comprises:

displaying a page on the user computer, the page being configured to display a plurality of selectable options for commission percentages to be applied to a rental vehicle reservation booked by that user.

3. The method of claim 1 further comprising:

receiving input from the user that defines the commission for the rental vehicle reservation; and

adjusting a price for the rental vehicle reservation in response to the defined commission for that rental vehicle reservation.

4. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which data for a rental vehicle reservation is stored; and

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with a rental vehicle service provider;

wherein the server is configured to provide a travel agent path through the website for access by a user, wherein at least one of the website pages of the travel agent path is configured to accept user input that defines a commission to be owed to a travel agent for a rental vehicle reservation booked by that user.

5. The system of claim 4 wherein the server is further configured to provide a page within the travel agent path for display on the user computer, the page being configured to display a plurality of selectable options for commission percentages to be applied to a rental vehicle reservation booked by that user.

6. The system of claim 4 wherein the server is further configured to (1) receive input from the user that defines the commission for the rental vehicle reservation, and (2) adjust a price for the rental vehicle reservation in response to the defined commission for that rental vehicle reservation.

7. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which data for a rental vehicle reservation is stored; and

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with a rental vehicle service provider;

wherein the server is configured to (1) provide a travel agent path through the website for access by a user, and (2) within the travel agent path, accept input from the user on a per rental vehicle reservation basis that defines a commission to be owed to a travel agent for each rental vehicle reservation booked for that travel agent.

8. A method for providing rental vehicle reservation booking services through an Internet website, the website being accessible by a user computer over the Internet and comprising a plurality of pages for display on the user computer, the method comprising:

providing a travel agent path through the website for access by a user;

storing a client list for the travel agent; and

providing at least one page of the travel agent path that is configured to accept input from the user selecting a client from the stored client list as a renter for a rental vehicle reservation booked by that user.

9. The method of claim 8 further comprising:

displaying the client list as a menu of selectable options on the provided at least one page.

10. The method of claim 8 further comprising:

storing a plurality of types of client information for a plurality of the clients on the client list; and

in response to user input selecting a client from the stored client list as a renter for a rental vehicle reservation booked by that user, automatically loading the rental vehicle reservation with the client information stored for the selected client.

11. The method of claim 10 wherein the automatically loading step comprises automatically loading a renter information page of the travel agent path with the client information stored for the selected client.

12. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which a client list for a travel agent is stored;

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with a rental vehicle service provider; and

wherein the server is configured to provide a travel agent path through the website for access by a user of the user computer, wherein at least one of the website pages of the travel agent path is configured to accept input from the user selecting a client from the stored client list as a renter for a rental vehicle reservation booked by that user.

13. The system of claim 12 wherein the at least one website page is configured to display the client list as a menu of selectable options.

14. The system of claim 12 wherein the memory is further configured to store a plurality of types of client information for a plurality of the clients on the client list;

and

wherein the server is further configured to, in response to a received user input that selects a client from the stored client list as a renter for a rental vehicle reservation booked by that user, automatically load the rental vehicle reservation with the client information stored in memory for the selected client.

15. The system of claim 14 wherein the server is further configured to automatically load a renter information page of the travel agent path with the client information stored in memory for the selected client in response to the received user input.

16. A method for providing rental vehicle reservation booking services through an Internet website, the website being accessible by a user computer over the Internet and comprising a plurality of pages for display on the user computer, the method comprising:

providing a travel agent path through the website for access by a user;

maintaining a profile for the travel agent;

storing a client list for the travel agent in the travel agent profile, the client list for access from at least one page of the travel agent path by the user when booking a rental vehicle reservation on behalf of a client.

17. The method of claim 16 further comprising:

adding a client to the stored client list in response to input from the user on at least one page of the travel agent path.

18. The method of claim 17 further comprising:

automatically adding a client to the stored client list when the user books a rental vehicle reservation for a client who was not previously stored on the client list in that travel agent'"'"'s profile.

19. The method of claim 17 further comprising:

storing a plurality of types of client information for a plurality of the clients on the client list in response to input from the user.

20. The method of claim 16 further comprising:

maintaining a past reservation history for a plurality of clients on the client list;

receiving input from a user corresponding to a selection of a client from the client list; and

on at least one page that is accessible to the user within the travel agent path, displaying the past reservation history for the selected client.

21. The method of claim 20 further comprising:

displaying a plurality of the past rental vehicle reservations for the selected client on the at least one page that is accessible to the user within the travel agent path; and

providing a selectable option for each listed past rental vehicle reservation that is effective upon selection by the user to begin a new rental vehicle reservation having at least one characteristic in common with the selected past rental vehicle reservation.

22. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which a profile for a travel agent user is stored; and

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with a rental vehicle service provider; and

wherein the server is configured to provide a travel agent path through the website for access by the user; and

wherein the travel agent profile is configured to store a client list for the travel agent, the client list for access from at least one page of the travel agent path by the user when booking a rental vehicle reservation on behalf of a client.

23. The system of claim 22 wherein the server is further configured to add a client to the stored client list in response to input from the user on at least one page of the travel agent path.

24. The system of claim 23 wherein the server is further configured to automatically add a client to the stored client list responsive to a determination by the server that the user has booked a rental vehicle reservation for a client who was not previously stored on the client list in that travel agent'"'"'s profile.

25. The system of claim 23 wherein the memory is further configured to store a plurality of types of client information for a plurality of the clients on the client list in response to input from the user.

26. The system of claim 22 wherein the memory is further configured to store a past reservation history for a plurality of clients on the client list, wherein the server is further configured to (1) receive input from a user corresponding to a selection of a client from the client list, and (2) on at least one page that is accessible to the user within the travel agent path, display the past reservation history for the selected client.

27. The system of claim 26 wherein the at least one page that is accessible to the user within the travel agent path, is configured to (1) display a plurality of the past rental vehicle reservations for the selected client on the at least one page that is accessible to the user within the travel agent path, and (2) provide a selectable option for each listed past rental vehicle reservation that is effective upon selection by the user to begin a new rental vehicle reservation having at least one characteristic in common with the selected past rental vehicle reservation.

28. A method for providing rental vehicle reservation booking services through an Internet website, the website being accessible by a user computer over the Internet and comprising a plurality of pages for display on the user computer, the method comprising:

providing a travel agent path through the website for access by a user;

maintaining a profile for the travel agent;

storing a plurality of travel agent identifiers in the travel agent profile, each travel agent identifier being selectable by the user for association with a rental vehicle reservation booked by the user to track a commission for the travel agent.

29. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which a profile for a travel agent user is stored;

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with a rental vehicle service provider; and

wherein the server is configured to provide a travel agent path through the website for access by the user; and

wherein the travel agent profile is configured to store a plurality of travel agent identifiers, each travel agent identifier being selectable by the user for association with a rental vehicle reservation booked by the user to track a commission for the travel agent.

30. A method for providing rental vehicle reservation booking services through an Internet website, the website being accessible by a user computer over the Internet and comprising a plurality of pages for display on the user computer, the method comprising:

associating a plurality of commission tracking identifiers with a single rental vehicle reservation that is booked through a travel agent path of the website such that a plurality of commissions are payable to a plurality of parties for the single rental vehicle reservation.

31. The method of claim 30 further comprising:

providing the travel agent path through the website for access by a user, the user having an associated travel agent identifier; and

receiving a referral of the user to the website from a third party referring website, the referring website having an associated identifier; and

wherein the plurality of commission tracking identifiers comprise the travel agent identifier and the referring website identifier.

32. The method of claim 31 wherein at least one page of the travel agent path is configured to accept input from the user to change the travel agent identifier for the single rental vehicle reservation, and wherein the pages of the travel agent path are not configured to allow the user to change the referring website identifier for the single rental vehicle reservation.

33. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which data for a rental vehicle reservation is stored; and

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with a rental vehicle service provider;

wherein the server is configured to associate a plurality of commission tracking identifiers with a single rental vehicle reservation that is booked through a travel agent path of the website such that a plurality of commissions are payable to a plurality of parties for the single rental vehicle reservation.

34. The system of claim 33 wherein the server is further configured to (1) provide the travel agent path through the website for access by a user, the user having an associated travel agent identifier, and (2) receive a referral of the user to the website from a third party referring website, the referring website having an associated identifier, and wherein the plurality of commission tracking identifiers comprise the travel agent identifier and the referring website identifier.

35. The system of claim 34 wherein at least one page of the travel agent path is configured to accept input from the user to change the travel agent identifier for the single rental vehicle reservation, and wherein the pages of the travel agent path are not configured to allow the user to change the referring website identifier for the single rental vehicle reservation.

36. A method for providing rental vehicle reservation booking services through an Internet website, the website being accessible by a user computer over the Internet and comprising a plurality of pages for display on the user computer, the method comprising:

providing a confirmation page for display on the user computer, the confirmation page including a user-configurable display feature.

37. The method of claim 36 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked at a branch location of a rental vehicle service provider during a reservation time period, and wherein the user-configurable display feature comprises a weather report for an area in which the branch location is located and during the reservation time period.

38. The method of claim 36 wherein the user-configurable display feature comprises driving directions from an origin to a destination.

39. The method of claim 38 wherein the origin comprises a user-specified origin.

40. The method of claim 39 wherein the destination comprises a user-specified destination.

41. The method of claim 38 wherein the destination comprises a user-specified destination.

42. The method of claim 36 further comprising:

receiving input from the user computer corresponding to a selection by a user of the user computer of the display feature that is to be included in the confirmation page; and

responsive to the received input, including the selected display feature in the confirmation page.

43. The method of claim 42 wherein the confirmation page comprises a printer-friendly confirmation page.

44. The method of claim 36 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked by a user on behalf of a travel agent client through a travel agent path of the website, the method further comprising:

configuring the display feature of the confirmation page in response to input from the user via the travel agent path.

45. The method of claim 36 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked by a user on behalf of a travel agent client, the method further comprising:

configuring the display feature of the confirmation page in response to input from the travel agent client.

46. The method of claim 36 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked by a user on behalf of a travel agent client through a travel agent path of the website, the method further comprising:

maintaining a profile that is associated with the travel agent client;

in response to input by the user, storing in the profile the display feature to be included in the confirmation page; and

configuring the display feature of the confirmation page in accordance with the profile associated with the travel agent client.

47. The method of claim 36 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked by a user on behalf of a travel agent client via a travel agent path of the website, the method further comprising:

maintaining a profile that is associated with the travel agent client;

in response to input by the travel agent client, storing in the profile the display feature to be included in the confirmation page; and

configuring the display feature of the confirmation page in accordance with the profile associated with the travel agent client.

48. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which data for a rental vehicle reservation is stored; and

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with a rental vehicle service provider; and

wherein at least one of the pages comprises a confirmation page, the confirmation page including a user-configurable display feature.

49. The system of claim 48 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked at a branch location of a rental vehicle service provider during a reservation time period, and wherein the user-configurable display feature comprises a weather report for an area in which the branch location is located and during the reservation time period.

50. The system of claim 48 wherein the user-configurable display feature comprises driving directions from an origin to a destination.

51. The system of claim 50 wherein the origin comprises a user-specified origin.

52. The system of claim 51 wherein the destination comprises a user-specified destination.

53. The system of claim 50 wherein the destination comprises a user-specified destination.

54. The system of claim 48 wherein the server is further configured to (1) provide at least one page on the user computer that is configured to accept input from the user computer corresponding to a selection by a user of the user computer of the display feature that is to be included in the confirmation page, and (2) in response to input from the user computer corresponding to a selection by a user of the user computer of the display feature that is to be included in the confirmation page, include the selected display feature in the confirmation page.

55. The system of claim 54 wherein the confirmation page comprises a printer-friendly confirmation page.

56. The system of claim 48 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked by a user on behalf of a travel agent client through a travel agent path of the website, and wherein the server is further configured to configure the display feature of the confirmation page in response to input from the user via the travel agent path.

57. The system of claim 48 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked by a user on behalf of a travel agent client through a travel agent path of the website, and wherein the server is further configured to configure the display feature of the confirmation page in response to input from the travel agent client.

58. The system of claim 48 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked by a user on behalf of a travel agent client through a travel agent path of the website, and wherein the server is further configured to (1) maintain a profile that is associated with the travel agent client, (2) in response to input by the user, store in the profile the display feature to be included in the confirmation page, and (3) configure the display feature of the confirmation page in accordance with the profile associated with the travel agent client.

59. The system of claim 48 wherein the confirmation page further includes a display of confirmation information for a rental vehicle reservation that has been booked by a user on behalf of a travel agent client through a travel agent path of the website, and wherein the server is further configured to (1) maintain a profile that is associated with the travel agent client, (2) in response to input by the travel agent client, store in the profile the display feature to be included in the confirmation page, and (3) configure the display feature of the confirmation page in accordance with the profile associated with the travel agent client.

60. A method for providing rental vehicle reservation booking services through an Internet website, the website being accessible by a user computer over the Internet and comprising a plurality of pages for display on the user computer, the method comprising:

providing a travel agent path through the website for access by a user to book a rental vehicle reservation on behalf of a client;

receiving from the user an email address of the client; and

responsive to the user booking the rental vehicle reservation for the client through the travel agent path, sending an email from a server for the website to the client'"'"'s email address that summarizes the rental vehicle reservation booked by the user.

61. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which data for a client of a travel agent is stored, the data including an email address of the client; and

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with a rental vehicle service provider;

wherein the server is configured to (1) provide a travel agent path through the website for access by a user to book a rental vehicle reservation on behalf of the client, and (2) send an email from a server to the client'"'"'s stored email address that summarizes the rental vehicle reservation booked by the user on behalf of the client.

62. A method for providing rental vehicle reservation booking services through an Internet website, the website being accessible by a user computer over the Internet and comprising a plurality of pages for display on the user computer, the method comprising:

associating each of a plurality of travel destinations with at least one branch location of a rental vehicle service provider;

providing a page of the website for access by the user computer that lists at least a plurality of the travel destinations for selection by a user of the user computer;

receiving from the user a selection of one of the listed destinations; and

determining a branch location eligible for a rental vehicle reservation to be booked by the user based at least in part upon which at least one branch location is associated with the selected destination.

63. The method of claim 62 further comprising:

determining whether a single branch location is associated with the selected destination;

in response to a determination that only a single branch location is associated with the selected destination, automatically setting that branch location as the branch location for the reservation; and

in response to a determination that a plurality of branch locations are associated with the selected destination, displaying a page on the user computer that lists the plurality of branch locations that are associated with the selected destination.

64. The method of claim 63 wherein the plurality of destinations comprise a plurality of ports of call.

65. A system for providing rental vehicle reservation creation services, the system comprising:

a memory in which data for a rental vehicle reservation is stored, the data including a plurality of associations between a plurality of branch locations of a rental vehicle service provider and a plurality of travel destinations; and

a server in communication with the memory and the Internet, wherein the server is configured to provide an Internet website for access over the Internet by a user computer to book a rental vehicle reservation, the website comprising a plurality of pages for display on the user computer, wherein a plurality of the pages are user-interactive to accept user input regarding a creation of a rental vehicle reservation with the rental vehicle service provider;

wherein the server is further configured to (1) provide at least one page of the website for display on the user computer that lists a plurality of the travel destinations for selection by the user, the at least one page being configured to accept user input corresponding to a selection of one of the listed destinations, and (2) determine at least one branch location eligible for the rental vehicle reservation based at least in part upon the associations between branch locations and travel destinations stored in the memory.

66. The system of claim 65 wherein the server is further configured to (1) determine from the associations stored in memory whether a single branch location is associated with the selected destination, (2) in response to a determination that only a single branch location is associated with the selected destination, automatically set that branch location as the branch location for the reservation, and (3) in response to a determination that a plurality of branch locations are associated with the selected destination, display a page on the user computer that lists the plurality of branch locations that are associated with the selected destination.

67. The system of claim 66 wherein the plurality of destinations comprise a plurality of ports of call.