METHOD AND SYSTEM FOR GENERATING HELP FILES BASED ON USER QUERIES
First Claim
1. A method in a computer system for generating a help file having topics, the method comprising:
- collecting failed user queries;
receiving a selection of a topic;
receiving a selection of some of the collected user queries; and
modifying the help file so that the selected topic is more likely identified as being relevant to the selected user queries.
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Abstract
A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.
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Citations
39 Claims
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1. A method in a computer system for generating a help file having topics, the method comprising:
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collecting failed user queries;
receiving a selection of a topic;
receiving a selection of some of the collected user queries; and
modifying the help file so that the selected topic is more likely identified as being relevant to the selected user queries. - View Dependent Claims (2, 3, 4, 5, 6, 7, 10, 11, 12)
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8-9. -9. (canceled)
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13-20. -20. (canceled)
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21. A computer system for modifying a help file having topics, comprising:
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a component that collects failed user queries;
a component that selects some of the collected user queries; and
a component that modifies the help file based on the selected user queries so that a selected topic is more likely identified when a selected user query is submitted. - View Dependent Claims (22, 23, 24, 25, 26)
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27-34. -34. (canceled)
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35. A method in a help system for providing help information to a user, the method comprising:
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providing a help file that includes an entry for each topic, each entry having a title, content, and data derived from failed user queries;
receiving a user query; and
searching the provided help file for a topic that matches the received user query, a match determined based at least in part on a comparison of the received user query to the data derived from failed user queries. - View Dependent Claims (36, 37, 38)
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39-43. -43. (canceled)
Specification