System and method for incident reporting

• US 20070294258A1
• Filed: 06/20/2006
• Published: 12/20/2007
• Est. Priority Date: 06/20/2006
• Status: Abandoned Application

• Current Assignee: American International Group Incorporated
• Original Assignee: American International Group Incorporated
• Inventors: Caldwell, Mark, Brack, Steve, Beauvais, Rosemary, Horyn, Bohdan, Kelly, Thomas G., Senneff, J. Steven, Mahaffey, Ronald E., Roche, Robert Francis
• Application Number:
  US11/471,399
• Publication Number:
  US 20070294258A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and method for incident reporting uses an application server on a network to facilitate the creation of incident reports and distribution of the reports for review, and controls access to the incident reports to protect the integrity and confidentiality of the reports. Each incident report is given a routing profile, which is tailored such that only proper authorized persons can review and/or edit the report. The progress of incident report review and incident investigation is tracked, and the tracking data are stored for monitoring and auditing purposes. Access to selected reports may be given to users on a temporary basis. The incident reports are archived to enable auditing and generation of reports.

Claims

1. A computer-assisted system for incident reporting, comprising:

an application server on a computer located on a network and communicating with a user computer on the network, the application server being programmed to present through user interface screens on the user computer an incident report form with data fields for entering information regarding an incident to create an incident report, the data fields including a field for a routing profile for the incident report, the routing profile specifying a list of review steps identifying a reviewer for each review step and an action to be carried out at said each step, the application server being further programmed to forward said incident report to reviewers identified in the routing profile for review thereof, and

a first database connected to the application server for storing the incident report and a review status of the incident report, wherein data in the first database are stored in an encrypted format.

2. A system as in claim 1, wherein the network is an intranet.

3. A system as in claim 1, wherein the network is the internet.

4. A system as in claim 1, wherein the application server is programmed to transmit the incident report over the network in an encrypted format to a reviewer identified in the routing profile for review thereof.

5. A system as in claim 4, wherein the application server is programmed to forward the incident report to a reviewer identified in the routing profile by sending a notification message to said reviewer regarding the incident report.

6. A system as in claim 5, wherein the notification message includes a link for the incident report.

7. A system as in claim 1, wherein the application server is programmed to present a user interface screen displaying a routing configuration page for setting up a routing profile for the incident report.

8. A system as in claim 1, wherein the application server is further programmed to display a list of available pre-defined routing profiles selectable for filling the routing profile field of the incident report form.

9. A system as in claim 8, wherein the application server is programmed to update the review status for the incident report upon completion of review of the incident report by a reviewer identified in the routing profile.

10. A system as in claim 1, further including a second database for storing user profiles for users of the system, the user profile for each user defining access rights of said each user, and wherein the application server is programmed to determine whether to allow said each user to assess the incident report stored in the first database based on the user profile of said each user.

11. A method of processing incident reports, comprising:

presenting an incident report form through electronic user interface screens transmitted over a network to a user computer for creating an incident report, the incident report form having data fields regarding an incident to be reported and including a field for a routing profile for the incident report, the routing profile specifying a list of review steps identifying a reviewer for each review step and an action to be carried out at said each step;

storing the incident report and a review status of the incident report in a database in an encrypted format; and

forwarding the incident report to reviewers identified in the routing profile for review thereof.

12. A method as in claim 11, wherein the step of forwarding includes transmitting the incident report over the network in an encrypted format.

13. A method as in claim 12, wherein the step of forwarding includes sending a notification message to a reviewer regarding the incident report.

14. A method as in claim 13, wherein the notification message includes a link for the incident report.

15. A method as in claim 11, wherein the step of presenting includes displaying a routing configuration page for setting up a routing profile for the incident report.

16. A method as in claim 11, wherein the step of presenting includes displaying a list of available pre-defined routing profiles selectable for filling the routing profile field of the incident report form.

17. A method as in claim 11, further including the step of updating by the application server the review status of the incident report upon completion of review of the incident report by a reviewer identified in the routing profile.

18. A method as in claim 11, further including the steps of checking a user profile for a user regarding access rights of said user, and determining whether to allow said user to assess the incident report based on the user profile.

19. A method as in claim 11, wherein the network is an intranet.

20. A method as in claim 11, wherein the network is the internet.