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METHOD AND SYSTEM FOR PROVIDING SECURE REMOTE ACCESS AND CONTROL

  • US 20070294368A1
  • Filed: 06/18/2007
  • Published: 12/20/2007
  • Est. Priority Date: 06/19/2006
  • Status: Active Grant
First Claim
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1. A method comprising:

  • communicating, by a network appliance, with a representative system;

    communicating, by the network appliance, with a customer system; and

    permitting, via the network appliance, control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service,wherein the network appliance is configured to centrally manage, log, and route all screen updates and activities of the customer system to the representative system.

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