Voice-based phone system user interface
First Claim
1. A method for providing a virtual operator comprising the steps of:
- receiving a single input from a user to access a virtual operator service;
accessing the virtual operator service over a network;
receiving a prompt from the virtual operator and providing the prompt to the user;
receiving a spoken telephone command from the user, the spoken command being associated with a telephone operation selected from the group consisting of a voice dialing operation, a call transfer operation, a call park operation, a call retrieve operation, a call screening operation, a call conferencing operation, an announcement for a public address system operation, a broadcast operation, and a remote control device operation;
forwarding the spoken telephone command to the virtual operator; and
receiving a result of the spoken telephone command from the virtual operator.
2 Assignments
0 Petitions
Accused Products
Abstract
Various technologies and techniques are disclosed that improve the operation of a telephone using spoken commands. A virtual operator service is accessed, such as by a single input of a user. A user speaks a telephone command, and the command is forwarded to the virtual operator service. The spoken command is recorded and translated by the virtual operator. An operation associated with the translated spoken command is performed, such as a voice dialing operation, a call transfer operation, a call park operation, a call conference operation, a call screening operation, an announcement operation, a broadcast operation, or a remote control device operation. The result of the operation, such as a connected call, is provided to the user. The virtual operator service can be accessed during an ongoing call, and the ongoing call is parked while the virtual operator receives and processes the new spoken telephone command from the user.
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Citations
20 Claims
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1. A method for providing a virtual operator comprising the steps of:
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receiving a single input from a user to access a virtual operator service; accessing the virtual operator service over a network; receiving a prompt from the virtual operator and providing the prompt to the user; receiving a spoken telephone command from the user, the spoken command being associated with a telephone operation selected from the group consisting of a voice dialing operation, a call transfer operation, a call park operation, a call retrieve operation, a call screening operation, a call conferencing operation, an announcement for a public address system operation, a broadcast operation, and a remote control device operation; forwarding the spoken telephone command to the virtual operator; and receiving a result of the spoken telephone command from the virtual operator. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A computer-readable medium having computer-executable instructions for causing a computer to perform steps comprising:
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receive a request from a client device to access a virtual operator; receive a spoken command from the client device; record the spoken command; translate the spoken command from the recording; and perform a telephone call operation associated with the translated spoken command, the operation being selected from the group consisting of a voice dialing operation, a call transfer operation, a call park operation, a call retrieve operation, a call screening operation, a call conferencing operation, an announcement for a public address system operation, a broadcast operation, and a remote control device operation. - View Dependent Claims (15, 16)
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17. A method for accessing a virtual operator service during an ongoing telephone call comprising the steps of:
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providing an ongoing telephone call; receiving input from a user to access a virtual operator service over a network; parking the ongoing telephone call while the virtual operator service awaits further instruction from the user; receiving a spoken telephone command from the user; and taking an appropriate telephone action based on the spoken telephone command. - View Dependent Claims (18, 19, 20)
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Specification