Voice-based phone system user interface

• US 20070297581A1
• Filed: 06/26/2006
• Published: 12/27/2007
• Est. Priority Date: 06/26/2006
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Kuo, Yu-Ting, Ratnaparkhi, Adwait, Cadiz, Jonathan J., Wang, Kuansan, Thrasher, Christopher S.
• Application Number:
  US11/474,781
• Publication Number:
  US 20070297581A1
• Time in Patent Office: Days
• US Class Current: 379/93.26
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways

Abstract

Various technologies and techniques are disclosed that improve the operation of a telephone using spoken commands. A virtual operator service is accessed, such as by a single input of a user. A user speaks a telephone command, and the command is forwarded to the virtual operator service. The spoken command is recorded and translated by the virtual operator. An operation associated with the translated spoken command is performed, such as a voice dialing operation, a call transfer operation, a call park operation, a call conference operation, a call screening operation, an announcement operation, a broadcast operation, or a remote control device operation. The result of the operation, such as a connected call, is provided to the user. The virtual operator service can be accessed during an ongoing call, and the ongoing call is parked while the virtual operator receives and processes the new spoken telephone command from the user.

Claims

1. A method for providing a virtual operator comprising the steps of:

receiving a single input from a user to access a virtual operator service;

accessing the virtual operator service over a network;

receiving a prompt from the virtual operator and providing the prompt to the user;

receiving a spoken telephone command from the user, the spoken command being associated with a telephone operation selected from the group consisting of a voice dialing operation, a call transfer operation, a call park operation, a call retrieve operation, a call screening operation, a call conferencing operation, an announcement for a public address system operation, a broadcast operation, and a remote control device operation;

forwarding the spoken telephone command to the virtual operator; and

receiving a result of the spoken telephone command from the virtual operator.

2. The method of claim 1, wherein the single input is a button press on a telephony phone.

3. The method of claim 1, wherein the single input is a mouse click on a display device of a telephony application.

4. The method of claim 3, wherein the telephony application operates on a computing device coupled to a telephony phone.

5. The method of claim 3, wherein the telephony application operates on a telephony phone.

6. The method of claim 1, wherein the result of the spoken telephone command includes communicating with a party on an internal telephone network or an external telephone network.

7. The method of claim 1, wherein the prompt is a voice prompt from the virtual operator to indicate the virtual operator is ready to receive the spoken telephone command.

8. The method of claim 1, wherein the result received from the virtual operator is a connected call.

9. The method of claim 1, wherein the result is a request for further clarification of the spoken telephone command.

10. The method of claim 9, further comprising:

receiving a spoken telephone clarification command from the user and forwarding the spoken telephone clarification command to the virtual operator.

11. The method of claim 10, further comprising:

receiving a clarification result of the spoken telephone clarification command from the virtual operator.

12. The method of claim 11, wherein the clarification result received from the virtual operator is a connected call.

13. A computer-readable medium having computer-executable instructions for causing a computer to perform the steps recited in claim 1.

14. A computer-readable medium having computer-executable instructions for causing a computer to perform steps comprising:

receive a request from a client device to access a virtual operator;

receive a spoken command from the client device;

record the spoken command;

translate the spoken command from the recording; and

perform a telephone call operation associated with the translated spoken command, the operation being selected from the group consisting of a voice dialing operation, a call transfer operation, a call park operation, a call retrieve operation, a call screening operation, a call conferencing operation, an announcement for a public address system operation, a broadcast operation, and a remote control device operation.

15. The computer-readable medium of claim 14, wherein the virtual operator is operable to receive the request remotely from the client device from an external telephone located outside an internal computer network of the virtual operator.

16. The computer-readable medium of claim 14, further having computer-executable instructions for causing a computer to perform the step comprising:

if the translated spoken command does not match a list of available commands, then prompt the client device for a clarification command.

17. A method for accessing a virtual operator service during an ongoing telephone call comprising the steps of:

providing an ongoing telephone call;

receiving input from a user to access a virtual operator service over a network;

parking the ongoing telephone call while the virtual operator service awaits further instruction from the user;

receiving a spoken telephone command from the user; and

taking an appropriate telephone action based on the spoken telephone command.

18. The method of claim 17, wherein the spoken telephone command is a conference operation and wherein the appropriate telephone action includes conferencing a new party with the parked telephone call.

19. The method of claim 17, wherein the spoken telephone command is a call transfer operation and wherein the appropriate telephone action includes transferring the parked telephone call to a different telephone number.

20. A computer-readable medium having computer-executable instructions for causing a computer to perform the steps recited in claim 17.