CONVERGED TOOL FOR SIMULATION AND ADAPTIVE OPERATIONS COMBINING IT INFRASTRUCTURE PERFORMANCE, QUALITY OF EXPERIENCE, AND FINANCE PARAMETERS

• US 20070299746A1
• Filed: 06/22/2006
• Published: 12/27/2007
• Est. Priority Date: 06/22/2006
• Status: Active Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: HALEY, MICHAEL R., VERMA, DINESH C.
• Application Number:
  US11/425,850
• Publication Number:
  US 20070299746A1
• Time in Patent Office: Days
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

The present invention discloses a convergence tool for analyzing an information technology infrastructure that integrates network performance, quality of experience (QOE), and anticipated financial return parameters, which are interdependent on one another. One aspect of the invention includes a method including a step of identifying an information technology infrastructure configuration having an estimated subscriber load resulting from at least one service provided over the infrastructure. Performance metrics for the infrastructure can be computed based upon the subscriber load. Quality of experience metrics for subscribers receiving the service via the infrastructure can be determined based in part upon the computed performance metrics. Financial metrics can be calculated that are based in part upon an expected subscriber population, which is based in part upon the determined quality of experience metrics. The expected subscriber population can be used to adjust the estimated subscriber load.

Claims

1. A method for analyzing an information technology infrastructure comprising:

identifying an information technology infrastructure configuration having an estimated subscriber load resulting from at least one service provided over the infrastructure;

computing performance metrics for the infrastructure based upon the estimated subscriber load;

determining quality of experience metrics for subscribers receiving the at least one service via the infrastructure based in part upon the computed performance metrics; and

calculating financial metrics based in part upon an expected subscriber population, which is based in part upon the determined quality of experience metrics, wherein the expected subscriber population is used to automatically adjust the estimated subscriber load.

2. The method of claim 1, wherein each of the performance metrics, quality of experience metrics, and financial metrics are associated with configurable algorithms, wherein the configurable algorithms have interdependent variables, and wherein said method simultaneously and automatically solves the algorithms.

3. The method of claim 1, further comprising:

receiving a user specified adjustment for an input that is directly associated with at least one of the performance metrics, the quality of experience metrics, and the financial metrics; and

responsive to user specified adjustment, automatically and dynamically adjusting values for each of the performance metrics, the quality of experience metrics, and the financial metrics, whereby user specified adjustments related to performance quality of experience, or finance automatically alters values for not metrics not explicitly related to the user specified adjustment.

4. The method of claim 1, further comprising:

establishing constraints for the performance metrics, the quality of experience metrics, and the financial metrics, wherein solutions from the computing, determining, and calculating steps are constrained by the established constraints.

5. The method of claim 1, wherein the steps of the method are performed to forecast an effect of a proposed change to the information technology infrastructure.

6. The methods of claim 1, wherein the steps of the method are performed to adaptively optimize an operational environment in which the information technology infrastructure is operationally providing the least one service.

7. The method of claim 1, wherein the at least one service comprises a plurality of services, each of which contributes to the performance metrics, the quality of experience metrics, and the financial metrics.

8. The method of claim 7, wherein each of the plurality of services is selectively enabled by a user within a software tool, and where different values for the computing, determining, and calculating steps result depending on which ones of the plurality of services have been selectively enabled.

9. The method of claim 7, wherein the information technology infrastructure includes a telecommunications infrastructure, and wherein the plurality of services include at least one of an Internet protocol television (IPTV) service and a video on demand (VOD) service.

10. The method of claim 9, wherein the plurality of services include at least one of an Internet service and a telephone service.

11. The method of claim 1, wherein said steps of claim 1 are steps performed by at least one machine in accordance with at least one computer program having a plurality of code sections that are executable by the least one machine.

12. The method of claim 1, wherein the steps of claim 1 are performed by at least one of a service agent and a computing device manipulated by the service agent, the steps

13. A software tool for analyzing an information technology infrastructure comprising:

an infrastructure performance component configured to compute performance metrics experienced for an identified technology infrastructure that is operating under an identified load;

a quality of experience component configured to determine quality of experience metrics experience by subscribers of at least one identified service provided over the information technology infrastructure based at least in part upon the computed performance metrics; and

a finance component configured to calculate financial metrics based in part upon a subscriber population that varies in accordance with the quality of experience metrics, whereby the identified load is dynamically adjusted in accordance with the subscriber population.

14. The software tool of claim 13, wherein constraints are established for each of the performance component, the quality of experience component, and the finance component, wherein the software tool automatically determines solutions for each of the components that satisfies the established constraints.

15. The software tool of claim 13, further comprising:

an adjustment interface configured to permit a user to select one of the components and to specify adjustments of the selected component, wherein the software tool automatically and dynamically adjusts metrics for the non-selected components responsive to the specified adjustments.

16. The software tool of claim 13, wherein the identified information technology infrastructure is a simulated infrastructure built with a software simulation tool.

17. The software tool of claim 13, wherein the at least one identified service includes at least one of an Internet protocol television (IPTV) service and a video on demand (VOD) service.

18. The software tool of claim 13, wherein the at least one identified service comprises a plurality of services, wherein the quality of experience component determines different quality of experience metrics for each of the plurality of services, wherein the finance component calculates different subscriber populations for each of the plurality of services, and wherein the performance metrics are based upon the identified load resulting from the plurality of services provided to the calculated subscriber populations.

19. The software method for planning a digital network comprising:

developing a performance model based upon an identified information technology infrastructure and an identified tool;

developing a quality of experience model, wherein at least one formula used to construct the quality of experience model is a function of a service delivered to at least one subscriber via the infrastructure under the identified load, wherein metrics from the performance model are used to solve the at least one formula of the quality of experience model;

developing a finance model, wherein the finance model is based upon a subscriber population for the service, wherein the finance model adjusts the subscriber population in accordance with a blocking probability, which is dependent upon quality of experience metrics generated by quality of experience model;

identifying constraints for each of the performance model, the quality of experience model, and the finance model; and

automatically determining at last one solution that concurrently satisfies the identified constraints.

20. The method of claim 19, further comprising:

receiving a user selection of one of the models;

receiving a user specified adjustment of the selected model;

responsive to user specified adjustment, automatically and dynamically adjusting values of non-selected ones of the models.