GEOGRAPHICAL CALL ROUTING FOR A NON-EMERGENCY CALLING SERVICE
First Claim
1. A method for location-based communicating, comprising:
- defining at least one predefined service area for a service provider;
receiving, at a networked communications apparatus, a communication comprising a first identifier that identifies the service provider based on input from a requesting party;
determining whether a plurality of the at least one predefined service area have been defined for the service provider based on receiving the communication at the networked communications apparatus;
determining whether the requesting party is in one of the at least one predefined service area when the plurality of the at least one predefined service area have been defined for the service provider;
determining which of the at least one predefined service area the requesting party is in when the requesting party is in one of the at least one predefined service area; and
providing information specific to a service provider location for the determined at least one predefined service area the requesting party is in.
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Accused Products
Abstract
A method for location-based communicating includes defining at least one predefined service area for a service provider. A networked communications apparatus receives a communication including a first identifier that identifies the service provider based on input from a requesting party. A determination is made as to whether multiple predefined service areas have been defined for the service provider based on receiving the communication at the networked communications apparatus. A determination is made as to whether the requesting party is in one of the predefined service areas, when the multiple predefined service areas have been defined for the service provider. A determination is made as to which of the predefined service areas the requesting party is in, when the requesting party is in one of the predefined service areas. Information specific to a service provider location is provided for the determined predefined service area the requesting party is in.
69 Citations
20 Claims
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1. A method for location-based communicating, comprising:
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defining at least one predefined service area for a service provider;
receiving, at a networked communications apparatus, a communication comprising a first identifier that identifies the service provider based on input from a requesting party;
determining whether a plurality of the at least one predefined service area have been defined for the service provider based on receiving the communication at the networked communications apparatus;
determining whether the requesting party is in one of the at least one predefined service area when the plurality of the at least one predefined service area have been defined for the service provider;
determining which of the at least one predefined service area the requesting party is in when the requesting party is in one of the at least one predefined service area; and
providing information specific to a service provider location for the determined at least one predefined service area the requesting party is in. - View Dependent Claims (2, 3, 4, 5)
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6. A method for location-based communicating, comprising:
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defining at least one predefined service area for a service provider;
receiving, at a networked communications apparatus, a communication comprising a first identifier that identifies the service provider based on input from a requesting party;
determining whether a plurality of service provider locations are provided for the at least one predefined service area based on receiving the communication at the networked communications apparatus;
determining a location of the requesting party relative to the defined at least one predefined service area when the plurality of service provider locations are provided for the at least one predefined service area;
selecting one of the plurality of service provider locations based on the determined location of the requesting party relative to the defined at least one predefined service area; and
providing information specific to the selected service provider location. - View Dependent Claims (7, 8, 9, 10)
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11. A method for location-based communicating, comprising:
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defining at least one service area for a service provider;
receiving, at a networked communications apparatus, a communication comprising a first identifier that identifies the service provider based on input from a requesting party;
determining whether an at least one service area has been defined for the service provider based on receiving the communication at the networked communications apparatus;
determining whether the requesting party is in the at least one service area when the at least one service area has been defined for the service provider;
determining which of the at least one service area the requesting party is in when the requesting party is in one of the at least one service area; and
forwarding information corresponding to the determined at least one service area the requesting party is in. - View Dependent Claims (12, 13, 14, 15)
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16. A method for location-based communicating, comprising:
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defining at least one service area for a service provider;
receiving, at a networked communications apparatus, a communication comprising a first identifier that identifies the service provider based on input from a requesting party;
determining whether a service provider location is provided for the at least one service area based on receiving the communication at the networked communications apparatus;
determining a location of the requesting party relative to the defined at least one service area when the service provider location is provided for the at least one service area;
selecting the service provider location based on the determined location of the requesting party relative to the defined at least one service area; and
forwarding information specific to the selected service provider location. - View Dependent Claims (17, 18, 19, 20)
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Specification