IP TELEPHONY ARCHITECTURE INCLUDING INFORMATION STORAGE AND RETRIEVAL SYSTEM TO TRACK FLUENCY

• US 20080003964A1
• Filed: 10/04/2006
• Published: 01/03/2008
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Chavez, David L., Alperin, Jonathan
• Granted Patent: US 8,842,818 B2
• Time in Patent Office: Days
• US Class Current: 455/185.1
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 63/00 Network architectures or network communication protocols for network security cryptographic mechanisms or cryptographic arrangements for secret or secure communication H04L9/00; network architectures or network communication protocols for wireless network security H04W12/00; security arrangements for protecting computers or computer systems against unauthorised activity G06F21/00
• CPC Class Codes: H04L 63/30 for supporting lawful interception, monitoring or retaining of communications or communication related information circuit switched telephony call monitoring H04M3/2281
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 3/42008 Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/5125 with remote located operators
• CPC Class Codes: H04M 3/5233 Operator skill based call distribution

Abstract

In one embodiment, an enterprise network is provided that includes subscriber communication devices 120, 148, and 150, an archival server 128 to store representations of communications between subscribers and/or between subscribers and nonsubscribers, and a module 160, 168, and/or 174 that analyzes a communication by a subscriber for selected content and, when the selected content is present in the communication, determines a weighted value associated with the communication and/or subscriber. The value reflects timing information associated with the communication. The archival server subsequently uses the weighted value to locate the recorded communication and/or identify the subscriber as being fluent in the selected content.

Claims

1. A method for identifying selected resources and/or content, comprising:

(a) analyzing a communication by a communicant for selected content;

(b) when the selected content is present in the communication, determining a weighted value associated with at least one of the communication and communicant, wherein the value reflects timing information associated with the communication; and

(c) subsequently using the weighted value to locate at least a portion of the communication and/or identify the communicant as being fluent in the selected content.

2. The method of claim 1, wherein the at least a portion of the communication is located, wherein the selected content is a tag, wherein the weighted value is associated with a timestamp associated with the communication, and wherein the weighted value further reflects at least one of a number of times the selected content is used in the communication and a context of use of the selected content in the communication.

3. The method of claim 1, wherein a requester requests a number of individuals fluent in the selected content, wherein the communicant is identified as being fluent, wherein the selected content corresponds to a topic, wherein the weighted value is used to determine a fluency level in a topic, and wherein the weighted value is associated with a timestamp associated with the communication.

4. The method of claim 3, wherein the weighted value further reflects a plurality of frequency of occurrence of the selected content, broadness of the selected content based on the number of parties communicated with, whether the selected content was originated by the communicant, the context of the communication, type of communication, a level of order relationship associated with the selected content, requestor preferences, communicant'"'"'s preferences, whether the communicant authored a document containing the topic, and the weight associated with the communicant of topics determined to have an n-th order relationship with the selected content.

5. The method of claim 4, further comprising:

(d) providing to the requestor a list of persons fluent in the topic, the list including the communicant and comprising an option to contact each of the listed persons and ordering the listed persons based upon the relative levels of fluency of the persons.

6. The method of claim 5, wherein the list further includes presence information associated with each of the listed persons.

7. The method of claim 5, wherein the requestor specifies a level of urgency and further comprising:

(e) in response to a selection by a requester of a listed person, contacting the selected person; and

(f) providing, without involvement by the requester, to the selected person an identity of the requester, a reason for the contact, and the level of urgency of the contact.

8. The method of claim 5, wherein the requester can elect to contact automatically the listed persons in a specified order and/or concurrently.

9. The method of claim 2, wherein a requester requests a number of communications related to the selected content and further comprising:

(d) previously storing a representation of the communication;

(e) tagging the representation of the stored communication, the tags being descriptive of a plurality of an identity of the communicant, a content of the communication, a time associated with the communication, a form of the representation, and context of the communication; and

(g) providing the representation to the requestor.

10. The method of claim 9, wherein the tags, when stored, are disconnected from the stored representation and wherein the representation is stored in ciphertext using a key associated with a stored location of the representation.

11. The method of claim 1, further comprising:

(d) forwarding the communication, during an associated communication session with another communicant, to an archival server for storage.

12. The method of claim 6, wherein the level of urgency is used to determine the selected person will receive the contact.

13. A computer readable medium comprising processor executable instructions to perform the steps of claim 1.

14. In a network comprising a plurality of subscriber communication stations, a method, comprising:

(e) recording communications of the subscribers with other persons, wherein the voice communications are recorded in temporal proximity to the time the communications occurred;

(f) tagging the stored representations of the communications for later search and retrieval of the communications, the tags being descriptive of at least a content of the communication and context of the communication;

(g) when a search request is received, using the tags to locate communications complying with the search request; and

(h) when a communication complies with a search request, audibly and/or visually providing the communication to the requester.

15. The method of claim 14, wherein the tags are weighted based upon a timestamp associated with the corresponding stored voice communication representation.

16. The method of claim 14, wherein the tags, when stored, are disconnected from the stored communication representation and wherein the communication representation is stored in ciphertext using a key associated with a stored location of the representation.

17. The method of claim 14, wherein the communications include at least one live voice communication and further comprising:

(e) forwarding the communications, as the communication occurs, to an archival server for storage.

18. A network, comprising:

(a) a plurality of communication devices associated with a plurality of subscribers;

(b) an archival server operable to store representations of communications between subscribers and/or between subscribers and nonsubscribers;

(c) a module operable to;

(c1) analyze a communication by a subscriber for selected content; and

(c2) when the selected content is present in the communication, determine a weighted value associated with at least one of the communication and subscriber, wherein the value reflects timing information associated with the communication, wherein the archival server subsequently uses the weighted value to locate at least a portion of the communication and/or identify the subscriber as being fluent in the selected content.

19. The network of claim 18, wherein the at least a portion of the communication is located, wherein the selected content is a tag, wherein the weighted value is associated with a timestamp associated with the communication, and wherein the weighted value further reflects at least one of a number of times the selected content is used in the communication and a context of use of the selected content in the communication.

20. The network of claim 18, wherein a requester requests a number of subscribers fluent in the selected content, wherein the subscriber is identified as being fluent, wherein the selected content corresponds to a topic, wherein the weighted value is used to determine a fluency level in a the topic, and wherein the weighted value is associated with a timestamp associated with the communication.

21. The network of claim 20, wherein the weighted value further reflects a plurality of frequency of occurrence of the selected content, broadness of the selected content based on the number of parties communicated with, whether the selected content was originated by the subscriber, the context of the communication, type of communication, a level of order relationship associated with the selected content, requester preferences, subscriber'"'"'s preferences, whether the subscriber authored a document containing the topic, and the weight associated with the subscriber of topics determined to have an n-th order relationship with the selected content.

22. The network of claim 21, wherein the module (of claim 18c) is further operable to provide to the requester a list of persons fluent in the topic, the list including the subscriber and comprising an option to contact each of the listed subscribers and ordering the listed subscribers based upon the relative levels of fluency of the subscribers.

23. The network of claim 21, wherein the network is an enterprise network and wherein the list further includes presence information associated with each of the listed subscribers.

24. The network of claim 21, wherein the requestor specifies a level of urgency and wherein the module is further operable to, in response to a selection by a requestor of a listed subscriber, contact the selected subscriber;

and provide, without involvement by the requester, to the selected subscriber an identity of the requester, a reason for the contact, and the level of urgency of the contact.

25. The network of claim 21, wherein the requestor can elect to contact automatically the listed subscribers in a specified order and/or concurrently in a conference call.

26. The network of claim 18, wherein a requestor requests a number of communications related to the selected content, wherein the archival server is operable store a representation of the communication, while the communication is occurring;

tag the representation of the communication, the tags being descriptive of a plurality of an identity of the subscriber, a content of the communication, a time associated with the communication, a form of the representation, and context of the communication; and

provide the representation to the requester.

27. The network of claim 26, wherein the tags, when stored, are disconnected from the stored representation and wherein the representation is stored in ciphertext using a key associated with a stored location of the representation.