Customer experience tracking from remote mobile communication network equipment
First Claim
1. A parameter measurement system, for measuring parameters accessible by mobile equipment which communicates over a communication network, the communication network including a service provider and communication apparatus for providing communication between the mobile equipment and the service provider, the mobile equipment being employed by a customer of the service provider, the customer having an experience using the mobile equipment, the system comprising:
- an agent which includes;
(i) measurement apparatus for taking measurement values of parameters of operation of the mobile equipment related to the customer experience, and(ii) processing apparatus for generating data records of the measured parameters; and
a transmitter for transmitting the data records over the communication network to the service provider.
1 Assignment
0 Petitions
Accused Products
Abstract
A parameter measurement system is provided, for measuring parameters accessible by mobile equipment, employed by a customer of a service provider, which communicates over a communication network. Communication network apparatus provides communication between the mobile equipment and the service provider. The system comprises an agent which includes measurement apparatus for taking measurement values of parameters of operation of the mobile equipment related to the customer'"'"'s experience using the mobile equipment, and processing apparatus for generating data records of the measured parameters. The system further comprises a transmitter for transmitting the data records over the communication network to the service provider.
16 Citations
18 Claims
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1. A parameter measurement system, for measuring parameters accessible by mobile equipment which communicates over a communication network, the communication network including a service provider and communication apparatus for providing communication between the mobile equipment and the service provider, the mobile equipment being employed by a customer of the service provider, the customer having an experience using the mobile equipment, the system comprising:
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an agent which includes; (i) measurement apparatus for taking measurement values of parameters of operation of the mobile equipment related to the customer experience, and (ii) processing apparatus for generating data records of the measured parameters; and a transmitter for transmitting the data records over the communication network to the service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system as recited in claim 13, wherein the user interface includes a user input interface, to allow the service provider operator to enter one of (i) a query for a report based on the stored data records, and (ii) a command to be transmitted to the mobile equipment.
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14. A method for measuring parameters accessible by mobile equipment which communicates over a communication network, the communication network including a service provider and communication apparatus for providing communication between the mobile equipment and the service provider, the mobile equipment being employed by a customer of the service provider, the customer having an experience using the mobile equipment, the method comprising:
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taking measurement values of parameters of operation of the mobile equipment related to the customer experience, generating data records of the measured parameters; and transmitting the data records from the mobile equipment over the communication network to the service provider. - View Dependent Claims (15, 16, 17, 18)
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Specification