Automated scoring of interactions
First Claim
1. A method for automated scoring of interactions, comprising:
- storing a plurality of interactions in a memory, wherein a plurality of interactive factors are memorialized for each of the interactions, each of the interactive factors comprising an aspect of the interaction;
applying a plurality of rules to each of the interactions to identify a plurality of events in each of the interactions, each of the rules defining at least one event that is associated with at least one of the interactive factors of a respective one of the interactions;
generating a score in the computer system for each of the interactions based upon the rules defining the at least one event occurring in each of the interactions, respectively; and
ranking at least a subset of the interactions relative to each other based upon the scores generated for the interactions.
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Abstract
Disclosed in various embodiments are various systems, methods, and programs embodied on a computer readable medium for automated scoring of interactions. In one embodiment, an example of a method is provided that comprises the steps of storing a plurality of interactions in a memory, wherein a plurality of interactive factors are memorialized for each of the interactions, each of the interactive factors comprising an aspect of the interaction. The method also comprises the steps of applying a plurality of rules to each of the interactions to identify a plurality of events in each of the interactions, each of the rules defining at least one event that is associated with at least one of the interactive factors of a respective one of the interactions, and, generating a score in the computer system for each of the interactions based upon the rules defining the at least one event occurring in each of the interactions, respectively. The method further comprises the step of ranking at least a subset of the interactions relative to each other based upon the scores generated for the interactions.
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Citations
20 Claims
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1. A method for automated scoring of interactions, comprising:
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storing a plurality of interactions in a memory, wherein a plurality of interactive factors are memorialized for each of the interactions, each of the interactive factors comprising an aspect of the interaction; applying a plurality of rules to each of the interactions to identify a plurality of events in each of the interactions, each of the rules defining at least one event that is associated with at least one of the interactive factors of a respective one of the interactions; generating a score in the computer system for each of the interactions based upon the rules defining the at least one event occurring in each of the interactions, respectively; and ranking at least a subset of the interactions relative to each other based upon the scores generated for the interactions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for automated scoring of interactions, comprising:
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a processor circuit having a processor and a memory; a plurality of interactions stored in the memory, wherein a plurality of interactive factors are memorialized for each of the interactions, each of the interactive factors comprising an aspect of the interaction; an automated interaction scoring calculator stored in the memory and executable by the processor, the automated interaction scoring calculator comprising; a plurality of rules defining at least one event that is associated with at least one of the interactive factors; logic that applies at least a subset of the rules to respective ones of the interactions to identify at least one event occurring in the respective ones of the interactions; logic that generates and stores a score in the memory for the respective ones of the interactions based upon the rules defining the at least one event occurring in the respective ones of the interactions; and logic that ranks at least a subset of the interactions relative to each other based upon the scores generated for the interactions. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 20)
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19. A system for automated scoring of interactions, comprising:
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a plurality of interactions stored in a memory, wherein a plurality of interactive factors are memorialized for each of the interactions, each of the interactive factors comprising an aspect of the interaction; a plurality of rules defining at least one event that is associated with at least one of the interactive factors; means for applying at least a subset of the rules to respective ones of the interactions to identify at least one event occurring in the respective ones of the interactions; means for generating and storing a score in the memory for the respective ones of the interactions based upon the rules defining the at least one event occurring in the respective ones of the interactions; and means for ranking at least a subset of the interactions relative to each other based upon the scores generated for the interactions.
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Specification