System and method for regulating supplier acceptance of service requests

• US 20080004980A1
• Filed: 06/30/2006
• Published: 01/03/2008
• Est. Priority Date: 06/30/2006
• Status: Abandoned Application

• Current Assignee: Deem, Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: Rearden Commerce Inc
• Inventors: Hernandez, Richard
• Application Number:
  US11/479,603
• Publication Number:
  US 20080004980A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

A system and method for regulating supplier acceptance of service requests. In one embodiment, in response to receiving a request for a service of a first service provider, determining if servicing the request will exceed an identified capacity of the first service provider; and in response to determining servicing the requested service will exceed the identified capacity of the first service provider, offering to a requester of the service, an alternative.

Claims

1. A computer implemented method comprising:

In response to receiving a request for a service of a first service

provider, determining if servicing the request will exceed an identified capacity of the first service provider; and

In response to determining servicing the requested service will exceed the identified capacity of the first service provider, offering to a requester of the service an alternative.

2. The computer implemented method of claim 1, wherein the determining includes comparing existing bookings of the requested service to the identified capacity of the first service provider.

3. The computer implemented method of claim 2, wherein the offering to

the requester an alternative service includes offering an alternative second service provider to service the request.

4. The computer implemented method of claim 3, wherein the method is performed by a third service provider, separate from the first service provider.

5. The computer implemented method of claim 4, further comprising lowering an identified capacity of the first service provider in response to receiving a number of complaints greater than or equal to a threshold, within a predetermined period of time.

6. The computer implemented method of claim 4, further comprising raising an identified capacity of the first service provider in response to receiving a number of compliments or positive reviews, greater than or equal to a threshold, within a predetermined period of time.

7. The computer implemented method of claim 4, further comprising raising an identified capacity of the first service provider in response to receiving a number of complaints less than or equal to a threshold, within a predetermined period of time.

8. A machine-readable medium having stored thereon a set of instructions which when executed, perform a method comprising:

In response to receiving a request for a service of a first service provider, determining if servicing the request will exceed an identified capacity of the first service provider; and

In response to determining servicing the requested service will exceed the identified capacity of the first service provider, offering to a requester of the service an alternative.

9. The machine-readable medium of claim 8, wherein the determining includes comparing existing bookings of the requested service to the identified capacity of the first service provider.

10. The machine-readable medium of claim 9, wherein the offering to the requester an alternative service includes offering an alternative second service provider to service the request.

11. The machine-readable medium of claim 10, wherein the method is performed by a third service provider, separate from the first service provider.

12. The machine-readable medium of claim 12, further comprising lowering an identified capacity of the first service provider in response to receiving a number of complaints greater than or equal to a threshold, within a predetermined period of time.

13. The machine-readable medium of claim 12, further comprising raising an identified capacity of the first service provider in response to receiving a number of compliments or positive reviews, greater than or equal to a threshold, within a predetermined period of time.

14. The machine-readable medium of claim 12, further comprising raising an identified capacity of the first service provider in response to receiving a number of complaints less than or equal to a threshold, within a predetermined period of time.

15. A system comprising:

a means for determining if servicing the request will exceed an identified capacity of the first service provider, in response to receiving a request for a service of a first service provider; and

a means for offering to a requester of the service an alternative, in response to determining servicing the requested service will exceed the identified capacity of the first service provider.

16. The system of claim 15, wherein the means for determining includes means for comparing existing bookings of the requested service to the identified capacity of the first service provider.

17. The system of claim 16, wherein the means for offering to the requester an alternative service includes means for offering an alternative second service provider to service the request.

18. The system of claim 17, further comprising means for lowering an identified capacity of the first service provider in response to receiving a number of complaints greater than or equal to a threshold, within a predetermined period of time.

19. The system of claim 17, further comprising means for raising an identified capacity of the first service provider in response to receiving

a number of compliments or positive reviews, greater than or equal to a threshold, within a predetermined period of time.