Player tracking system with player preference database
First Claim
1. A system for providing service to a casino customer, comprising:
- a database for collecting and storing customer preference information;
a service center for preparing preferred goods and services for the customer;
a tracking server, responsive to an input or reader device, for tracking the location of the customer;
a first communication link between the database and the service center to send customer preference information to the service center;
a second communication link between the tracking server and the service center to send customer location information to the service center; and
means for delivering the preferred goods and services to the customer.
5 Assignments
0 Petitions
Accused Products
Abstract
A system and method for providing service to a casino customer is disclosed. A database is provided for collecting and storing customer preference information. The customer is preferably provided with a casino card or other element that identifies the customer and is used to pair the customer with his or her preference information. A first communication link is provided between the database and a service center, such as a bar, to send customer preference information, such as a beverage, for preparation. A second communication link is provided between a tracking server and the service center to transmit information regarding the specific location of the customer. After the service center prepares the preferred item, it is delivered to the customer. In one embodiment, the service system is associated with a casino customer reward system that rewards a customer based on gaming activity.
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Citations
27 Claims
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1. A system for providing service to a casino customer, comprising:
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a database for collecting and storing customer preference information; a service center for preparing preferred goods and services for the customer; a tracking server, responsive to an input or reader device, for tracking the location of the customer; a first communication link between the database and the service center to send customer preference information to the service center; a second communication link between the tracking server and the service center to send customer location information to the service center; and means for delivering the preferred goods and services to the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method of providing service to a casino customer during game play, comprising the steps of:
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collecting and storing customer preference information in a database; providing the customer with an identification element that identifies the customer; reading the identification element to locate the customer in the casino when the identification element is presented to a reader device in the casino; electronically transmitting the customer preference information to a customer service center to have a preferred good or a preferred service prepared for the customer; and delivering the preferred good or the preferred service to the customer, wherein the customer is located within the casino based on the reading of the identification element. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification