Method and apparatus for determining the importance of email messages

• US 20080005249A1
• Filed: 07/03/2006
• Published: 01/03/2008
• Est. Priority Date: 07/03/2006
• Status: Abandoned Application

• Current Assignee: Intuit, Inc.
• Original Assignee: Intuit, Inc.
• Inventors: Hart, Matt E.
• Application Number:
  US11/480,719
• Publication Number:
  US 20080005249A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/212 using filtering or selective blocking

Abstract

A system that determines the importance of an email message. During operation, the system receives the email message destined to a user within a social network. Next, the system determines a frequency of interaction with a sender of the email message by members of the social network and assigns an importance score to the email message based on the determined frequency of interaction with the sender. The system then uses the importance score for the email message to perform an action involving the email message.

Claims

1. A method for determining the importance of an email message, the method comprising:

receiving an email message from a sender which is destined to a user within a social network;

determining a first frequency of interaction between the sender and the members of the social network;

assigning an importance score to the email message using the first frequency; and

using the importance score to perform an action involving the email message.

2. The method of claim 1, wherein determining the first frequency of interaction with the sender involves:

analyzing a second frequency with which members of the social network have responded to the sender;

or

analyzing a third frequency with which members of the social network have clicked on links contained in messages sent by the sender.

3. The method of claim 1, further comprising:

determining whether members of the social network apply a first rule to email messages that are received from the sender; and

if so, applying the first rule to the email message.

4. The method of claim 3, wherein determining whether members of the social network apply the first rule involves:

determining whether members of the social network have determined that the sender sends junk email;

determining whether members of the social network have determined that the sender sends automated-order responses;

determining whether members of the social network have placed the sender on a blacklist;

or

determining whether members of the social network have placed the sender on a whitelist.

5. The method of claim 3, wherein applying the first rule to the email message involves:

moving the email message to a junk email folder;

moving the email message to an orders folder;

or

marking the email message as a valid email message.

6. The method of claim 1, wherein information about the frequency of interaction with senders of email messages is stored on:

a shared gateway;

or

a client system operated by the user.

7. The method of claim 1, wherein the method is performed by:

an email server application at a shared gateway;

or

an email client application executing on a client system operated by the user.

8. The method of claim 1, wherein the importance of an email message is determined by an organizational hierarchy of the social network.

9. A computer-readable storage medium storing instructions that when executed by a computer cause the computer to perform a method for determining the importance of an email message, the method comprising:

receiving an email message from a sender which is destined to a user within a social network;

determining a first frequency of interaction between the sender and the members of the social network;

assigning an importance score to the email message using the first frequency; and

using the importance score to perform an action involving the email message.

10. The computer-readable storage medium of claim 9, wherein determining the first frequency of interaction with the sender involves:

analyzing a second frequency with which members of the social network have responded to the sender;

or

analyzing a third frequency with which members of the social network have clicked on links contained in messages sent by the sender.

11. The computer-readable storage medium of claim 9, the method further comprising:

determining whether members of the social network apply a first rule to email message that are received from the sender; and

if so, applying the first rule to the email message.

12. The computer-readable storage medium of claim 11, wherein determining whether members of the social network apply the first rule involves:

determining whether members of the social network have determined that the sender sends junk email;

determining whether members of the social network have determined that the sender sends automated-order responses;

determining whether members of the social network have placed the sender on a blacklist;

or

determining whether members of the social network have placed the sender on a whitelist.

13. The computer-readable storage medium of claim 11, wherein applying the first rule to the email message involves:

moving the email message to a junk email folder;

moving the email message to an orders folder;

or

marking the email message as a valid email message.

14. The computer-readable storage medium of claim 9, wherein information about the frequency of interaction with senders of email messages is stored on:

a shared gateway;

or

a client system operated by the user.

15. The computer-readable storage medium of claim 9, wherein the method is performed by:

an email server application at a shared gateway;

or

an email client application executing on a client system operated by the user.

16. The computer-readable storage medium of claim 9, wherein the importance of an email message is determined by an organizational hierarchy of the social network.

17. An apparatus that determines the importance of an email message, comprising:

a receiving mechanism configured to receive an email message from a sender which is destined to a user within a social network;

a frequency-determining mechanism configured to determine a first frequency of interaction between the sender and the members of the social network;

a scoring mechanism configured to assign an importance score to the email message using the first frequency; and

an execution mechanism configured to use the importance score to perform an action involving the email message.

18. The apparatus of claim 17, wherein the frequency-determining mechanism is configured to:

analyze a second frequency with which members of the social network have responded to the sender;

or to

analyze a third frequency with which members of the social network have clicked on links contained in messages sent by the sender.

19. The apparatus of claim 17, further comprising:

a determining mechanism configured to determine whether members of the social network apply a first rule to email messages that are received from the sender; and

an applying mechanism, wherein if the members of the social network apply the first rule to email messages that are received from the sender, the applying mechanism is configured to apply the first rule to the email message.

20. The apparatus of claim 19, wherein the determining mechanism is configured to:

determine whether members of the social network have determined that the sender sends junk email;

determine whether members of the social network have determined that the sender sends automated-order responses;

determine whether members of the social network have placed the sender on a blacklist;

or to

determine whether members of the social network have placed the sender on a whitelist.

21. The apparatus of claim 19, wherein the applying mechanism is configured to:

move the email message to a junk email folder;

move the email message to an orders folder;

or to

mark the email message as a valid email message.

22. The apparatus of claim 17, wherein information about the frequency of interaction with senders of email messages is stored on:

a shared gateway;

or

a client system operated by the user.

23. The apparatus of claim 17, wherein the importance of an email message is determined by an organizational hierarchy of the social network.