Providing ad serving entity attribution and/or solicitation messages for call-on-select listings, such as for calls placed via call-on-select free listings

• US 20080005268A1
• Filed: 06/30/2006
• Published: 01/03/2008
• Est. Priority Date: 06/30/2006
• Status: Abandoned Application

• Current Assignee: Google Inc. (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Chen, Johnny
• Application Number:
  US11/479,150
• Publication Number:
  US 20080005268A1
• Time in Patent Office: Days
• US Class Current: 709/217
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A listing serving network, such as one that serves listings with call-on-select functionality, is promoted via messages. The messages might be delivered before establishment of a call (e.g., a call invoked from a selection of a call-on-select listing), during an established call, or after a call. The messages might provide call attribution to the listing serving network. The message might include an enhanced listing solicitation.

Claims

1. A computer-implemented method comprising:

a) accepting a query from a client device;

b) determining a set of zero or more enhanced listings using at least information in the query;

c) determining a set of one or more non-enhanced listings using at least information in the query, at least one of the one or more non-enhanced listings including call-on-select code;

d) serving the determined sets of zero or more enhanced listings and one or more non-enhanced listings to the client device;

e) accepting a user selection of one of the non-enhanced listings, wherein a call between the user and a party associated with the non-enhanced listing is established responsive to the accepted user selection; and

f) providing listing network promotional message to the party associated with the selected non-enhanced listing.

2. The computer-implemented method of claim 1 wherein the listing network promotional message is provided during the established call.

3. The computer-implemented method of claim 1 wherein the listing network promotional message is provided before the call is established between the user and the party.

4. The computer-implemented method of claim 1 wherein the act of establishing the call includes

establishing a first portion of the call between an entity and the party, and

establishing a second portion of the call between the entity and the user, such that the call is established between the party and the user, and

wherein the listing network promotional message is provided after the first portion of the call is established but before the second portion of the call is established.

5. The computer-implemented method of claim 1 wherein the listing network promotional message is provided after the established call is terminated.

6. The computer-implemented method of claim 5 wherein the listing network promotional message is delivered to the party via email.

7. The computer-implemented method of claim 5 wherein the listing network promotional message is delivered to the party via a subsequent call.

8. The computer-implemented method of claim 5 wherein the listing network promotional message is delivered to the party via printed mail.

9. The computer-implemented method of claim 1 wherein the listing network promotional message includes a call attribute message which identifies an entity that determined the set of one or more enhanced listings, and that determined the set of one or more non-enhanced listings.

10. The computer-implemented method of claim 1 wherein the listing network promotional message includes an enhanced listing solicitation message which informs the party of how they can have enhanced listings served.

11. The computer-implemented method of claim 1 wherein at least one of the enhanced listings includes call-on-select code, the method further comprising:

g) accepting a user selection the enhanced listing, wherein a call between the user and a party associated with the enhanced listing is established responsive to the accepted user selection; and

h) providing a listing network promotional message to the party associated with the selected enhanced listing.

12. The computer-implemented method of claim 11 wherein the listing network promotional message identifies an entity that determined the set of one or more enhanced listings.

13. The computer-implemented method of claim 1 wherein the call is established by the listing serving entity.

14. The computer-implemented method of claim 1 wherein the call is established by an affiliate of the listing serving entity.

15. A computer-implemented method comprising:

a) serving sets of one or more enhanced listings and one or more non-enhanced listings to a client device, at least one of the non-enhanced listings including call-on-select code;

b) tracking servings of non-enhanced listings;

c) accepting user selections of the non-enhanced listings;

d) tracking the user selections of the non-enhanced listings, wherein calls between the users and parties associated with the non-enhanced listings are established, responsive to the accepted user selections;

e) determining, for one of the non-enhanced listing, performance information using at least tracked servings of the non-enhanced listing and the tracked user selections of the non-enhanced listing; and

f) providing a listing network promotional message to the party associated with the non-enhanced listing, wherein the listing network promotional message conveys the determined performance information to the party.

16. The computer-implemented method of claim 15 wherein the determined performance is a call-through rate.

17. A computer-implemented method comprising:

a) accepting a query from a client device;

b) determining a set of zero or more enhanced listings using at least information in the query;

c) determining a set of one or more non-enhanced listings using at least information in the query, at least one of the one or more non-enhanced listings including a special telephone number through which an listing serving entity or an affiliate of the listing serving entity might connect a calling user-end client device and a business-end client device of the business associated with the listing;

d) serving the determined sets of zero or more enhanced listings and one or more non-enhanced listings to the client device;

e) accepting an indication of a user-end client device call to the special telephone number, wherein a call between the user and a party associated with the non-enhanced listing is established responsive to the accepted user-end client device call; and

f) providing a listing network promotional message to the party associated with the selected non-enhanced listing.

18. The computer-implemented method of claim 17 wherein at least some of the enhanced listings includes a call-on-select function, and

wherein none of the non-enhanced listings includes a call-on-selected function.

19. A computer-implemented method comprising:

a) serving determined sets of zero or more enhanced listings and one or more non-enhanced listings to a client device;

b) accepting a user selection of one of the non-enhanced listings, wherein communications between the user and a party associated with the non-enhanced listing is established responsive to the accepted user selection; and

c) providing listing network promotional message to the party associated with the selected non-enhanced listing.

20. The computer-implemented method of claim 19 wherein the communications is established via telephone.

21. The computer-implemented method of claim 19 wherein the communications is established via text messaging.

22. Apparatus comprising:

a) means for accepting a query from a client device;

b) means for determining a set of zero or more enhanced listings using at least information in the query;

c) means for determining a set of one or more non-enhanced listings using at least information in the query, at least one of the one or more non-enhanced listings including call-on-select code;

d) means for serving the determined sets of zero or more enhanced listings and one or more non-enhanced listings to the client device;

e) means for accepting a user selection of one of the non-enhanced listings, wherein a call between the user and a party associated with the non-enhanced listing is established responsive to the accepted user selection; and

f) means for providing listing network promotional message to the party associated with the selected non-enhanced listing.

23. Apparatus comprising:

a) means for accepting a query from a client device;

b) means for determining a set of zero or more enhanced listings using at least information in the query;

c) means for determining a set of one or more non-enhanced listings using at least information in the query, at least one of the one or more non-enhanced listings including a special telephone number through which an listing serving entity or an affiliate of the listing serving entity might connect a calling user-end client device and a business-end client device of the business associated with the listing;

d) means for serving the determined sets of zero or more enhanced listings and one or more non-enhanced listings to the client device;

e) means for accepting an indication of a user-end client device call to the special telephone number, wherein a call between the user and a party associated with the non-enhanced listing is established responsive to the accepted user-end client device call; and

f) means for providing a listing network promotional message to the party associated with the selected non-enhanced listing.