Systems and methods for a secure recording environment
First Claim
Patent Images
1. A method for providing secure, captured data in a customer center, comprising the steps of:
- capturing data with a recording system;
receiving a request to retrieve electronic keys for encrypting the data;
responsive to receiving the request, transmitting the electronic keys to the recording system;
encrypting the data using the electronic keys;
associating the electronic keys with the encrypted data; and
storing the encrypted data in the recording system.
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Abstract
Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.
126 Citations
20 Claims
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1. A method for providing secure, captured data in a customer center, comprising the steps of:
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capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A recording system for providing secure, captured data in a customer center comprising:
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a key management system operative to; receive a request to retrieve electronic keys for encrypting the data, and responsive to receiving the request, transmit electronic keys via a network; and a recording subsystem electrically coupled to the key management system, the recording subsystem being operative to; capture data within the customer center, transmit the request to retrieve electronic keys for encrypting the data, responsive to receiving the electronic keys, encrypt the data using the electronic keys, associate the electronic keys with the encrypted data, and store the encrypted data in the recording system. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 20)
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19. A recording system for providing a secure, captured data in a customer center comprising:
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a key management system operative to; receive a request to retrieve electronic keys for encrypting the data, and responsive to receiving the request, transmit electronic keys via a network; and a recording subsystem electrically coupled to the key management system, the recording subsystem being operative to; capture data within the customer center, transmit the request to retrieve electronic keys for encrypting the data, responsive to receiving the electronic keys, encrypt the data using the electronic keys, associate key identifications of the electronic keys with the stored data, and store the encrypted data in the recording system.
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Specification