UNIFIED MESSAGE SYSTEM AND METHOD
First Claim
1. A method for processing a voice mail message stored at a unified messaging system using a wireless device configured to communicate over a wireless data channel and a wireless voice channel, the method comprising:
- receiving a notification signal at the wireless device via the wireless data channel indicating that the unified messaging system received and stored a voice mail message intended for a user of the wireless device;
transmitting a command signal from the wireless device to the unified messaging system via the wireless data channel, the command signal including a message retrieval command;
receiving via the wireless voice channel a voice call initiated by a voice mail system component of the unified messaging system in response to the message retrieval command transmitted from the wireless device; and
receiving the voice mail message from the unified messaging system via the wireless voice channel.
2 Assignments
0 Petitions
Accused Products
Abstract
A unified messaging system, method and user interface is provided for a handheld mobile communication device. The method may include the following steps: (a) receiving a notification signal at the wireless device via the wireless data channel indicating that the unified messaging system received and stored a voice mail message intended for a user of the wireless device; (b) transmitting a command signal from the wireless device to the unified messaging system via the wireless data channel, the command signal including a message retrieval command; (c) receiving via the wireless voice channel a voice call initiated by a voice mail system component of the unified messaging system in response to the message retrieval command transmitted from the wireless device; and (d) receiving the voice mail message from the unified messaging system via the wireless voice channel.
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Citations
20 Claims
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1. A method for processing a voice mail message stored at a unified messaging system using a wireless device configured to communicate over a wireless data channel and a wireless voice channel, the method comprising:
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receiving a notification signal at the wireless device via the wireless data channel indicating that the unified messaging system received and stored a voice mail message intended for a user of the wireless device;
transmitting a command signal from the wireless device to the unified messaging system via the wireless data channel, the command signal including a message retrieval command;
receiving via the wireless voice channel a voice call initiated by a voice mail system component of the unified messaging system in response to the message retrieval command transmitted from the wireless device; and
receiving the voice mail message from the unified messaging system via the wireless voice channel. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A unified messaging system, configured to communicate with a wireless device over a wireless data channel and a wireless voice channel, comprising:
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means for storing voice mail messages associated with a user of the wireless device;
means for detecting a stored voice mail message associated with a user of the wireless device;
means for transmitting a notification signal to the wireless device via the wireless data channel;
means for receiving a command signal including a message retrieval command from the wireless device via the wireless data channel;
means for initiating a voice call via the wireless voice channel to the wireless device; and
means for transmitting the voice mail message to the wireless device via the wireless voice channel. - View Dependent Claims (11, 12, 13, 14)
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15. A wireless device capable of communicating via a wireless data network and a wireless voice network, the wireless device for use in conjunction with a unified messaging system that receives a voice call and stores a voice mail message in a data store associated with a user of the wireless device, comprising:
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means for receiving a notification signal via the wireless data network, the notification signal indicating that the voice mail message is stored at the unified messaging system; and
means for transmitting a message retrieval command from the wireless device to the unified messaging system via the wireless data network;
wherein the message retrieval command causes the unified messaging system to initiate a voice call to the wireless device via the voice communications channel, the wireless device including means for automatically answering the voice call and receiving the stored voice mail message via the voice communications channel. - View Dependent Claims (16, 17)
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18. A method of initiating a conference call through a unified messaging system coupled to a private branch exchange (PBX)/voice mail interface, wherein at least one of the parties to the conference call connects using a wireless device, comprising:
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receiving at the unified messaging system a message from a user of the wireless device that contains an instruction to initiate a conference call;
sending to the PBX/voice mail interface a message containing telephone numbers of all parties requested to participate in the conference call;
extracting at the PBX/voice mail interface telephone numbers for parties requested to participate in the conference call;
informing the PBX system of the request by the user of the wireless device to initiate the conference call, including the telephone numbers of the parties requested to participate in the conference call;
completing a call from the PBX system to the user of the wireless device; and
upon completion of the call to the user of the wireless device, attempting to complete calls from the PBX system to the other parties requested to participate in the conference call;
wherein the conference call proceeds if the call to at least one of the other parties requested to participate in the conference call was completed.
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19. A method of processing at a private branch exchange (PBX) system coupled to a PBX/voice mail interface an incoming call intended for a recipient who is a user of a wireless device, comprising:
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detecting at the PBX/voice mail interface that the incoming call was not answered through the PBX system;
placing the incoming call on hold;
sending summary information about the incoming call to a unified messaging system, for forwarding to the wireless device;
if a response to the summary information is not received from the user of the wireless device within a predetermined time, then directing the incoming call to a voice mail system;
if a response to the summary information is received from the user of the wireless device within the predetermined time, the response including a call processing command, then transmitting the call processing command to the PBX/voice mail interface, wherein the PBX/voice mail interface transmits call handling instructions to the PBX system based on the call processing command. - View Dependent Claims (20)
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Specification