Method and system for providing consumer opinions to companies
First Claim
1. In a computer network, a consumer-to-company messaging system, comprising:
- a server receiving as input a message from a consumer indicated as intended for at least one target company, the server being responsive to the received message, anonymizing the message and forwarding the anonymized version of the message to the target company by email; and
a data store holding email addresses of a plurality of companies, the server obtaining from the data store email address of the target company.
1 Assignment
0 Petitions
Accused Products
Abstract
Method and system for accepting, handling and distributing opinions and feedback to any entity, company or institution from any customer or user. Opinions can be sent through various communication channels such as mobile phones, SMS messaging systems, other mobile devices, PC (internet), phones and the like. The system enables two-way communication between companies and users while users remain anonymous towards companies. Opinions are handled in accordance with locations for which they are sent for, in accordance with user information and in accordance with communication channel they were sent through. Users can send their opinions in the same manner for all companies and institutions, which means that the system presents one-point stop for all opinions users want to communicate to various companies. Two-way communication which is possible with the use of the system also gives companies additional value for their customer relationship management.
-
Citations
20 Claims
-
1. In a computer network, a consumer-to-company messaging system, comprising:
-
a server receiving as input a message from a consumer indicated as intended for at least one target company, the server being responsive to the received message, anonymizing the message and forwarding the anonymized version of the message to the target company by email; and
a data store holding email addresses of a plurality of companies, the server obtaining from the data store email address of the target company. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A computer implemented method for consumer-to-company messaging, comprising:
-
receiving as input a message from a consumer and indicating at least one target company;
anonymizing the message; and
forwarding by email a resulting anonymized version of the message to each indicated target company;
said forwarding by email including obtaining from a data store a respective email address of each target company. - View Dependent Claims (8, 9, 10, 11, 12)
-
-
13. Opinion forwarding apparatus comprising:
-
computer server means responsive to input received from a consumer, the input including an opinion by the consumer and an indication of one or more target companies, the server means forming an anonymized form of the opinion and email means enabling the server means to provide the anonymized form of the opinion by email to each indicated target company, the email means including means for obtaining respective email addresses of indicated target companies. - View Dependent Claims (14, 15, 16, 17, 18)
-
-
19. Computer program product comprising:
a computer usable medium having computer usable program code for handling consumer-to-company feedback, including;
computer useable program code for receiving input from a consumer, the input indicating a target company and including a message intended for the target company;
computer usable program code for anonymizing the message; and
computer usable program code for electronically communicating the anonymized message to the target company. - View Dependent Claims (20)
Specification