Fee-Based Priority Queuing for Insurance Claim Processing
First Claim
Patent Images
1. A method comprising:
- providing a document queue;
identifying positions in the document queue;
associating an expected resolution date with each position in the queue; and
receiving a fee in return for moving a document from a first position in the queue to a second position in the queue, thereby creating a priority queued document.
0 Assignments
0 Petitions
Accused Products
Abstract
A document priority queuing system is described wherein a document that is received for processing is assigned a position in a queue and a fee can be paid to change the documents position in the queue. Also provided are mechanisms for ensuring fairness to documents provided by applicants who are unable or unwilling to pay priority processing fees.
35 Citations
20 Claims
-
1. A method comprising:
-
providing a document queue;
identifying positions in the document queue;
associating an expected resolution date with each position in the queue; and
receiving a fee in return for moving a document from a first position in the queue to a second position in the queue, thereby creating a priority queued document. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A method comprising;
-
submitting a document to a document queue;
determining the position of the document in the document queue;
paying a fee to move the document from a first position in the queue to a second position in the queue. - View Dependent Claims (12, 13, 14, 15, 16)
-
-
17. A document processing system comprising:
-
a first module configured to receive a document from an applicant;
assign it a position in a queue; and
assign the document to an agent able to process the document to a resolution according to the document'"'"'s position in the queue;
a second module configured to identify to the applicant an expected resolution time for the document according to the document'"'"'s position in the queue; and
a third module configured to receive a payment from the applicant; and
alter the document'"'"'s position in the queue based on the payment. - View Dependent Claims (18, 19, 20)
-
Specification