Remote tracking system with a dedicated monitoring center
First Claim
1. A remote tracking system comprising:
- at least one remote tracking device, each remote tracking device including a cellular transceiver, a positioning system receiver operable to generate location information by receiving signals indicative of the location of the remote tracking device, and a processor connected to the positioning system receiver and the cellular transceiver, the processor operable to generate status information for the remote tracking device; and
a dedicated monitoring center in communication with each of the at least one remote tracking devices using the cellular transceiver of each of the remote tracking devices, the monitoring center including a monitoring center application to process and store the location information and status information received from each of the at least one remote tracking device, monitoring center agents available as an initial contact point when the monitoring center application determines from the location information and/or status information that attention to a particular remote tracking device from the at least one remote tracking device is required, and a portal through which an authorized user responsible for one or more of the at least one remote tracking device can access information related to each of the at least one remote tracking device.
6 Assignments
0 Petitions
Accused Products
Abstract
A remote tracking system is described that includes one or more remote tracking devices, where each remote tracking device including a cellular transceiver, a positioning system receiver, and a processor connected to the positioning system receiver and the cellular transceiver. A dedicated monitoring center is in communication with each of the remote tracking devices and includes a monitoring center application to process and store the location information and status information received from each of the at least one remote tracking device The monitoring center also includes agents available as an initial contact point when the monitoring center application determines that attention to a particular remote tracking device is required. The system further includes a portal through which an authorized user responsible for one or more of the at least one remote tracking device can access information related to each of the remote tracking devices.
-
Citations
20 Claims
-
1. A remote tracking system comprising:
-
at least one remote tracking device, each remote tracking device including a cellular transceiver, a positioning system receiver operable to generate location information by receiving signals indicative of the location of the remote tracking device, and a processor connected to the positioning system receiver and the cellular transceiver, the processor operable to generate status information for the remote tracking device; and a dedicated monitoring center in communication with each of the at least one remote tracking devices using the cellular transceiver of each of the remote tracking devices, the monitoring center including a monitoring center application to process and store the location information and status information received from each of the at least one remote tracking device, monitoring center agents available as an initial contact point when the monitoring center application determines from the location information and/or status information that attention to a particular remote tracking device from the at least one remote tracking device is required, and a portal through which an authorized user responsible for one or more of the at least one remote tracking device can access information related to each of the at least one remote tracking device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A monitoring center application for use in a remote tracking system, the remote tracking system including a plurality of remote tracking devices generating location information and status in formation and in communication with the monitoring center application, the monitoring center application comprising:
-
a data processing function operable to process the location information and status information for each of the plurality of remote tracking devices; an alert function operable to alert an agent from a pool of agents when the data processing function determines that an alert condition exists for a particular remote tracking device; and a portal allowing authorized personnel responsible for one or more of the plurality of remote tracking devices to access the monitoring center application. - View Dependent Claims (9, 10, 11, 12, 13, 14)
-
-
15. A method for tracking and monitoring a plurality of remote tracking devices in a remote tracking system, the remote tracking devices generating location information and status in formation, the method comprising:
-
receiving the location in formation and status information from each of the plurality of remote tracking devices; storing the location and status information for each of the remote tracking devices generating alerts for an agent selected from a pool of agents based on the location information and status information; and providing access to the location information and status information to authorized users responsible for one or more of the plurality of remote tracking devices. - View Dependent Claims (16, 17, 18, 19, 20)
-
Specification