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Method, system and program product for reporting a call level view of a customer interaction with a contact center

  • US 20080021762A1
  • Filed: 07/06/2006
  • Published: 01/24/2008
  • Est. Priority Date: 07/06/2006
  • Status: Active Grant
First Claim
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1. A method for reporting a call level view of a customer interaction with a contact center, said method comprising the steps of:

  • pulling data relating to a customer interaction from a plurality of source systems;

    parsing said data that is pulled and applying business rules thereto;

    chronologically reassembling in a data warehouse said data that is parsed;

    summarizing said data that is reassembled; and

    generating one or more reports from said data that is summarized.

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