Automated group communication

• US 20080025489A1
• Filed: 06/11/2007
• Published: 01/31/2008
• Est. Priority Date: 06/09/2006
• Status: Abandoned Application

• Current Assignee: Aastra USA Incorporated (Mitel Networks Corporation)
• Original Assignee: Aastra USA Incorporated (Mitel Networks Corporation)
• Inventors: Zhu, Xinwu, Kalat, Charles, Chambers, Lawrence, Holley, Nancy, Liu, Xiaoying, Dye, Steve, Fitzgerald, Charles, Zegub, Thomas
• Application Number:
  US11/811,906
• Publication Number:
  US 20080025489A1
• Time in Patent Office: Days
• US Class Current: 379/202.01
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 2203/205 Broadcasting broadcasting in packet switching networks H04L12/18
• CPC Class Codes: H04M 2203/4527 Voicemail attached to other kind of message
• CPC Class Codes: H04M 2203/5063 Centrally initiated conference, i.e. Conference server dials participants computer conference organisation arrangements H04L12/1818
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 2242/06 Lines and connections with preferential service
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/20 with means for interrupting existing connections; with means for breaking-in on conversations
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

Systems and methods for connecting a plurality (even a large plurality) of recipients or destinations to an originating caller across, for example, a phone network. In preferred embodiments, the phones are connected within a single private branch exchange (PBX), which can be distributed across individual nodes over large distances. The size of the groups included in the destinations can be indefinitely large and can be configured to parse recipients as desired. In preferred embodiments, an originator selects from among various pre-defined groups (or, alternatively, the originator defines new groups) and initiates a one-way or two-way call to recipients. The recipients'"'"' control over refusing the announcement are optional, but preferably include non-override options so that emergency announcements may not be ignored or blocked.

Claims

1. A method of communicating with a plurality of recipients across a network connection, comprising the steps of:

from an originator, identifying a plurality of recipients for a communication;

connecting the originator and some or all the recipients,

wherein if a recipient is currently on a call, that call is automatically put on hold.

2. The method of claim 1, wherein the recipients are selected from the group consisting of:

smart phones with speakers, smart phones without speakers, and analog phones.

3. The method of claim 1, wherein the recipients are uniquely identified in a database.

4. The method of claim 1, wherein the communication is one-way from originator to the recipients.

5. The method of claim 1, wherein the communication is a two-way conference.

6. The method of claim 1, wherein the destinations are selected as pre-defined groups.

7. The method of claim 1, further comprising:

prior to establishing the connection, sounding a pre-announcement tone to the group consisting of;

the originator, the recipients, and the originator and recipients.

8. The method of claim 1, further comprising a monitoring application that monitors calls made from the originator to the recipients.

9. The method of claim 1, wherein the monitor application records and reports in real-time on one or more metrics of the call.

10. The method of claim 1, wherein an identification code and an authorization code must be entered at the originator in order to establish the connections to the recipients.

11. A communication system, comprising:

an originator;

a plurality of recipients;

a call manager;

wherein the call manager is configured to establish a call between the originating station and the plurality of destination stations such that the call cannot be blocked or interrupted.

12. The system of claim 11, wherein if a recipient is a digital recipient and is already on a call, the call is automatically put on hold by the call manager.

13. The system of claim 11, wherein the call is a one-way call.

14. The system of claim 11, wherein the call is a two-way conference.

15. The system of claim 11, further comprising a monitoring application that monitors calls made from the originator to the recipients.

16. The system of claim 11, wherein the monitor application records and reports in real-time on one or more metrics of the call.

17. A method of communicating with a plurality of recipients, comprising the steps of:

from an originator, accessing a function for establishing simultaneous communication between the originator and a plurality of receivers;

selecting one or more groups of receivers for the communication;

entering a pre-announcement phase, wherein selected receivers are remotely activated such that they can receive an announcement from the originator;

entering an announcement phase wherein the originator enters a one-way or two-way communication with the selected receivers; and

entering a cleanup phase, wherein the communication is closed, and wherein the selected receivers are remotely idled;

wherein the one-way or two-way communication cannot be cancelled by the selected receivers.

18. The method of claim 17, wherein the step of accessing includes entering an authorization code.

19. The method of claim 17, wherein in the cleanup phase, the selected receivers are returned to the status which they occupied prior to the pre-announcement phase.

20. The method of claim 17, wherein the pre-announcement phase includes a pre-announcement tone that sounds at the selected receivers to indicate an in coming announcement.

21-30. -30. (canceled)