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VIDEO AND VOICE COMMUNICATION ROUTING NETWORK

  • US 20080025493A1
  • Filed: 07/11/2007
  • Published: 01/31/2008
  • Est. Priority Date: 07/28/2006
  • Status: Active Grant
First Claim
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1. A method of routing calls across a network, comprising:

  • receiving a call from a requestor, the call requiring a particular skill;

    routing the call to a representative of an entity if the representative of the entity has that particular skill and is available to take the call;

    if a representative of the entity is not available to take the call, routing the call to a representative of a network associated with the entity if the representative of the network has that particular skill and is available to take the call; and

    if a representative of the entity and a representative of the network are not available to take the call, routing the call to an out-of-network representative if the out-of-network representative has that particular skill is available to take the call.

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