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Dispatch Application Utilizing Short Message Service

  • US 20080026780A1
  • Filed: 10/02/2007
  • Published: 01/31/2008
  • Est. Priority Date: 07/06/1998
  • Status: Active Grant
First Claim
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1. A method of receiving dispatch orders, comprising:

  • receiving over a public network by a communication device one or multiple related messages corresponding to a dispatch order, the number of messages being determined by the length of the dispatch order;

    converting the one or multiple related messages corresponding to the dispatch order to a format representing a job ticket for viewing by a service technician; and

    sending over a public network by the communication device a reply message comprising an updated status of the dispatch order, wherein the updated status is one of pending, received, in progress, completed, or problem.

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