Method and system for providing network based transaction metrics

• US 20080027962A1
• Filed: 07/31/2006
• Published: 01/31/2008
• Est. Priority Date: 07/31/2006
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: MCI Incorporated (Verizon Communications Inc.)
• Inventors: Fu, Gang, Chen, Lingrong, Rong, Ruowen
• Granted Patent: US 9,031,903 B2
• Time in Patent Office: Days
• US Class Current: 707/101
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

An approach is provided for metrics data collection for business transactions. An online activity (e.g., Application Programming Interface (API) call) associated with a business flow is identified. It is determined whether the online activity is a part of a transaction, wherein the transaction is defined according to a business rule. Status of the transaction is updated if the online activity is a part of the transaction.

Claims

1. A method, comprising:

identifying an online activity associated with a business flow;

determining whether the online activity is a part of a transaction, wherein the transaction is defined according to a business rule; and

updating status of the transaction if the online activity is a part of the transaction.

2. A method according to claim 1, wherein a transaction log is modified with the updated status, the method further comprising:

updating an online activity log based on the identified online activity.

3. A method according to claim 2, further comprising:

storing the activity log and the transaction log in a plurality of queues; and

processing the activity log and the transaction log to generate metrics data.

4. A method according to claim 1, wherein the metrics data is accessible via an online portal or a reporting system.

5. A method according to claim 1, wherein the online activity includes an Application Programming Interface (API) call.

6. A method according to claim 1, further comprising:

determining whether the transaction is new; and

creating a new transaction log for the new transaction.

7. A method according to claim 1, wherein the step of updating the status is asynchronous with the business flow.

8. A system, comprising:

a metrics module configured to identify an online activity associated with a business flow and to determine whether the online activity is a part of a transaction, wherein the transaction is defined according to a business rule,

wherein the metrics module is further configured to update status of the transaction if the online activity is a part of the transaction.

9. A system according to claim 8, wherein the metrics module is further configured to modify a transaction log with the updated status and to update an online activity log based on the identified online activity.

10. A system according to claim 9, further comprising:

a plurality of queues configured to store the activity log and the transaction log; and

a data processor configured to process the activity log and the transaction log to generate metrics data.

11. A system according to claim 8, wherein the metrics data is accessible via an online portal or a reporting system.

12. A system according to claim 8, wherein the online activity includes an Application Programming Interface (API) call.

13. A system according to claim 8, wherein the metrics module is further configured to determine whether the transaction is new, and to create a new transaction log for the new transaction.

14. A system according to claim 8, wherein the updating of the status is asynchronous with the business flow.

15. A method, comprising:

retrieving metrics data from a database in response to a request from a user; and

presenting the metrics data to the user, wherein metrics data corresponds to a transaction that is defined by a business rule to include one or more online activities.

16. A method according to claim 15, wherein the one or more activities are maintained in an online activity log.

17. A method according to claim 15, wherein the online activity includes an Application Programming Interface (API) call.

18. A method according to claim 15, wherein the metrics data is used to generate a report on a real-time basis.

19. An apparatus, comprising:

a processor configured to retrieve metrics data from a database in response to a request from a user; and

a graphical user interface configured to present the metrics data to the user, wherein metrics data corresponds to a transaction that is defined by a business rule to include one or more online activities.

20. An apparatus according to claim 19, wherein the one or more activities are maintained in an online activity log.

21. An apparatus according to claim 19, wherein the online activity includes an Application Programming Interface (API) call.

22. An apparatus according to claim 19, wherein the metrics data is used to generate a report on a real-time basis.