CENTRALIZED ESTABLISHMENT-BASED TRACKING AND MESSAGING SERVICE

• US 20080032719A1
• Filed: 07/02/2007
• Published: 02/07/2008
• Est. Priority Date: 10/01/2005
• Status: Abandoned Application

• Current Assignee: Outland Research LLC
• Original Assignee: Outland Research LLC
• Inventors: Rosenberg, Louis
• Application Number:
  US11/772,803
• Publication Number:
  US 20080032719A1
• Time in Patent Office: Days
• US Class Current: 455/466
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G07C 9/27 with central registration
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 8/08 Mobility data transfer
• CPC Class Codes: H04W 88/14 Backbone network devices
• CPC Class Codes: H04W 92/02 Inter-networking arrangements

Abstract

A system is provided to track customer patronage within each of a plurality of physical establishments such as restaurants, bars, and retail stores, and enable real-time establishment-specific messages to be sent directly to the portable computing devices of current and prior patrons. A centralized server that is configured to receive electronic attendance messages that indicate when a particular user is in attendance within a particular establishment and maintain an attendance database that includes current and historical patronage data. The server also executes an automated targeted messaging process by which establishment-specific messages are be sent to portable computing devices of users based upon their current and/or historical patronage. The server may also access a personal profile database that stores demographic characteristics of users. Using such personal profile data, highly targeted messaging is enabled in which establishment-specific messages are sent to users with dependence upon one or more demographic characteristics.

Claims

1. A method of providing a centralized establishment-based tracking and messaging service, the method comprising:

associating a unique establishment identifier with each of a plurality of physical establishments;

receiving at least one electronic attendance message from each of a plurality of portable computing devices, each electronic attendance message conveying a unique establishment identifier and a unique user identifier, each electronic attendance message indicating that a user associated with the unique user identifier is currently in attendance within a physical establishment associated with the unique establishment identifier;

storing, in a attendance database, current patronage data for each of a plurality of physical establishments, the current patronage data for each physical establishment including an indication of which of a plurality of individual users are identified as currently being in attendance within the physical establishment; and

sending at least one establishment-specific message to at least one portable computing device, the at least one establishment-specific message including content relating to a particular physical establishment of the plurality of physical establishments, the at least one establishment-specific message being sent to the at least one portable computing device in response to a message received from the at least one portable computing device that includes an establishment identifier associated with the particular physical establishment.

2. The method as recited in claim 1 wherein the plurality of portable computing devices are mobile telephone devices and wherein the at least one electronic attendance message is an SMS text message that includes the establishment identifier as message content.

3. The method of claim 1 further including storing historical patronage data for each of a plurality of physical establishments, the historical patronage data for each establishment including a history of user attendance within the establishment over a prior period.

4. The method of claim 3 wherein the historical patronage data includes, for each of a plurality of users, a record of at least one prior day of the week that the user was in identified as being in attendance within a particular physical establishment.

5. The method of claim 3 wherein the historical patronage data includes, for each of a plurality of users, a record of at least one prior time of day that the user was in identified as being in attendance within a particular physical establishment.

6. The method of claim 3 wherein the historical patronage data includes, for each of a plurality of users, a record of at least one prior duration of time that the user was in identified as being in attendance within a particular physical establishment.

7. The method of claim 3 wherein the at least one establishment-specific message is automatically selected by a software process from a plurality of stored establishment-specific messages, the selecting being performed based at least in part upon historical patronage data indicating that a user of the at least one portable computing device was in attendance within the particular establishment at least once during a particular previous period of time.

8. The method of claim 7 wherein the particular previous period of time is approximately equal to the previous 90 days.

9. The method of claim 3 wherein the at least one establishment-specific message is automatically selected by a software process from a plurality of stored establishment-specific messages, the selecting being performed based at least in part upon historical patronage data indicating that a user of the at least one portable computing device was previously in attendance within the particular establishment at least once during one or more particular days of the week.

10. The method of claim 9 wherein the one or more particular days of the week comprises Friday and Saturday.

11. The method of claim 3 wherein the at least one establishment-specific message is automatically selected by a software process from a plurality of stored establishment-specific messages, the selecting being performed based at least in part upon historical patronage data indicating that a user of the at least one portable computing device was previously in attendance within the particular establishment at least once during one or more particular times of day.

12. The method of claim 11 wherein the one or more particular times of day comprise a period between 11 AM and 2 PM.

13. The method of claim 1 wherein the at least one establishment-specific message is selected by a software process from a plurality of stored establishment-specific messages, the selecting being performed based at least in part upon the current patronage data indicating that a user of the at least one portable computing device has been in attendance within the particular establishment for more than a particular amount of time.

14. The method of claim 13 wherein the particular amount of time is approximately 30 minutes.

15. The method of claim 1 wherein the at least one establishment-specific message includes a numerical indication of a number of users recorded as being currently in attendance within the particular establishment.

16. The method of claim 1 wherein the at least one establishment-specific message includes a personal identifier of each of a plurality of users recorded as being currently in attendance within the particular establishment.

17. The method of claim 16 wherein the plurality of users is selected based it least in part upon a friends list that is relationally associated with a user of the at least one portable computing device.

18. The method of claim 1 wherein the at least one establishment-specific message is a promotional offer redeemable for at least one free or discounted product or service of the particular establishment.

19. The method of claim 18 wherein the promotional offer is only valid for a limited time period, the limited time period being designated within the establishment-specific message sent to the at least one portable computing device.

20. The method of claim 1 wherein the at least one establishment-specific message is a personal reminder, the personal reminder containing message content that was previously composed by the user of the at least one portable computing device and was relationally associated by the user with the particular physical establishment.

21. The method of claim 3 wherein the at least one establishment-specific message is automatically selected by a software process from a plurality of stored establishment-specific messages, the selecting being performed based at least in part upon the historical patronage data indicating that the user of the at least one portable computing device was previously in attendance within the particular establishment more than a predetermined number of times over a particular prior period of time.

22. The method of claim 1 further including storing personal profile data for each of a plurality of users, the personal profile data for each user including at least one demographic indicator associated with the user.

23. The method of claim 22 wherein the at least one establishment-specific message is automatically selected by a software process from a plurality of establishment-specific messages based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying a particular gender.

24. The method of claim 22 wherein the at least one establishment-specific message is automatically selected by a software process from a plurality of establishment-specific messages based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying an age value that matches a particular value or falls within a particular range.

25. The method of claim 22 wherein the at least one establishment-specific message is automatically selected from a plurality of establishment-specific messages based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying a particular organizational affiliation.

26. The method of claim 22 wherein the at least one establishment-specific message is automatically selected by a software process from a plurality of establishment-specific messages based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying a particular brand preference.

27. The method of claim 22 wherein the at least one establishment-specific message is automatically selected by a software process from a plurality of establishment-specific messages at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying a particular music preference.

28. The method of claim 1 further including altering the current patronage data for a particular establishment such that it no longer indicates that a particular user is in attendance within the particular establishment, the altering being performed in response to a minimum amount of time elapsing since the receipt of an attendance message indicating that the particular user is in attendance within the particular establishment.

29. The method of claim 1 further including altering the current patronage data for a particular establishment such that it no longer indicates that a particular user is in attendance within the particular establishment, the altering being performed in response to an attendance message being received indicating that the particular user is currently in attendance within a different physical establishment.

30. The method of claim 1 wherein the user identifier is a phone number of the portable computing device from which the attendance message was received.

31. A method of providing a centralized establishment-based tracking and messaging service comprising:

associating a unique establishment identifier with each of a plurality of physical establishments;

receiving at least one electronic attendance message from each of a plurality of portable computing devices, each electronic attendance message conveying a unique establishment identifier and a unique user identifier, each electronic attendance message indicating that a particular user associated with the unique user identifier is then currently in attendance within a physical establishment associated with the unique establishment identifier;

storing historical patronage data for each of a plurality of physical establishments, the historical patronage data for each establishment including a history of user attendance within the establishment over a prior period of time;

selecting using an automated software process, at least one portable computing device from the plurality of portable computing devices, the selecting being performed based at least in part upon the historical patronage data indicating that a user of the at least one portable computing device was previously in attendance within a particular physical establishment at least once during the prior period of time; and

sending at least one establishment-specific message to at least one portable computing device, the at least one establishment-specific message including content relating to the particular physical establishment.

32. The method of claim 31 wherein the at least one portable computing device is selected based at least in part upon historical patronage data indicating that the user of the at least one portable computing device was previously in attendance within the particular establishment at least once during a period of approximately the previous 90 days.

33. The method of claim 31 wherein the at least one portable computing device is selected based at least in part upon historical patronage data indicating that the user of the at least one portable computing device was previously in attendance within the particular establishment at least once during one or more particular days of the week.

34. The method of claim 31 wherein the at least one portable computing device is selected based at least in part upon historical patronage data indicating that the user of the at least one portable computing device was previously in attendance within the particular establishment at least once during one or more particular times of day.

35. The method of claim 31 further including storing personal profile data for each of a plurality of users, the personal profile data for each user including at least one demographic indicator associated with the user.

36. The method of claim 35 wherein the at least one portable computing device is also selected based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying a particular gender.

37. The method of claim 35 wherein the at least one portable computing device is also selected based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying an age value that matches a particular value or falls within a particular range.

38. The method of claim 35 wherein the at least one portable computing device is also selected based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying a particular organizational affiliation.

39. The method of claim 35 wherein the at least one portable computing device is also selected based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying a particular brand preference.

40. The method of claim 35 wherein the at least one portable computing device is also selected based at least in part upon the user of the at least one portable computing device having personal profile data that includes a demographic indicator specifying a particular music preference.

41. The method of claim 31 wherein the at least one portable computing device is a mobile phone device and wherein the at least one establishment-specific message is an SMS text message.

42. The method of claim 31 wherein the at least one establishment-specific message is a promotional offer redeemable for at least one free or discounted product or service of the particular physical establishment.

43. The method of claim 42 wherein the promotional offer is only valid for a limited time period, the limited time period being designated within the establishment-specific message sent to the at least one portable computing device.

44. The method of claim 42 wherein the at least one establishment-specific message includes a redemption code for use in redeeming the promotional offer.

45. The method of claim 31 wherein the at least one electronic attendance message is an SMS text message that includes the unique establishment identifier as message content.

46. The method as recited in claim 31 wherein the unique user identifier is at least one of a phone number and a text messaging address of the portable computing device from which the attendance message was received.

47. A centralized establishment-based tracking and messaging system comprising:

an attendance database for storing patronage data for each of a plurality of physical establishments, each establishments being associated with a unique establishment identifier;

a promotional message database, the promotional message database comprising a plurality of promotional messages that are each relationally associated with at least one physical establishment and at least one demographic characteristic;

a personal profile database for storing personal profile data for each of a plurality of users, the personal profile data for each user including at least one demographic characteristic associated with that user, each user associated with a unique user identifier;

one or more processors in processing communication with the attendance database, the promotional message database, and the personal profile database, the one or more processors executing routines operative to

receive at least one electronic attendance message from each of a plurality of portable computing devices, each electronic attendance message conveying an unique establishment identifier and a unique user identifier, each electronic attendance message indicating that a user associated with the unique user identifier is currently in attendance within a physical establishment associated with the unique establishment identifier,

update the attendance database based at least in part upon one or more received electronic attendance messages, the updating including the recording an indication that at least one user was in attendance within at least one establishment, and

send a particular promotional message to the portable computing device of a particular user, the particular user being associated with at least one received electronic attendance message, the particular promotional message being selected from among a plurality of promotional messages within the promotional message database based at least in part upon a demographic characteristic associated with the particular user in the personal profile database matching a demographic characteristic associated with the particular promotional message in the promotional message database.

48. The system of claim 47 wherein the particular promotional message is selected also based at least in part upon an establishment identifier associated with the particular promotional message in the promotional message database matching an establishment identifier received from the portable computing device of the particular user.

49. The system of claim 47 wherein the at least one demographic characteristic associated with each user is at least one of an age and a gender.