Conversation data capture and processing platform

• US 20080033757A1
• Filed: 07/31/2007
• Published: 02/07/2008
• Est. Priority Date: 08/01/2006
• Status: Abandoned Application

• Current Assignee: Verilogue (Publicis Groupe SA)
• Original Assignee: Verilogue (Publicis Groupe SA)
• Inventors: Barnett, Jamison S., Kozloff, Jeffrey A.
• Application Number:
  US11/888,399
• Publication Number:
  US 20080033757A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G16H 10/20 for electronic clinical trials or questionnaires
• CPC Class Codes: G16H 40/63 for local operation

Abstract

Computer-implemented interactive system and methods allowing for the capture and processing of conversation data. In an illustrative implementation, a computing environment comprises a conversation data processing engine, a plurality of data stores allowing for the storage and retrieval of raw and/or formatted conversation and conversation session data, and a recording means allowing for the recording of conversations. In an illustrative implementation, the participating users can employ one or more recording means to electronically capture a conversation. The recorded interactions along with other selected user data can be electronically communicated to the conversation processing engine for processing and storage. In an illustrative implementation, point-of-practice patient/doctor interaction data is electronically captured and processed to generate patient-agnostic formatted data for use in various applications.

Claims

1. A computer-implemented interactive method for the electronic capture and processing of conversation data comprising:

receiving electronic data representative of a conversation session from a participating user;

processing the received conversation interaction session data along with data representative of the participating user to generate processed conversation data according to one or more selected data processing paradigms; and

making available the generated processed conversation data to cooperating parties.

2. The method as recited in claim 1 further comprising employing a recording means to the participating user operable to electronically record conversation session data.

3. The method as recited in claim 1 further comprising processing the generated processed data according to one or more selected formats for communication to cooperating parties.

4. The method as recited in claim 1 further comprising storing the generated patient-agnostic data.

5. The method as recited in claim 1 further comprising deleting the received electronic data representative of a conversation session upon generating the processed data to comply with a selected patient data privacy policy.

6. A computer-readable medium that contains instructions which, when executed by a processor, causes the processor to perform the method of capturing and processing patient interview data comprising the steps of:

providing a graphical user interface operable to receive and display interactive receiving electronic data representative of a conversation session from a participating user;

processing the received conversation data along with data representative of the participating user to generate processed conversation data according to one or more selected data processing paradigms; and

making available the generated processed conversation data to cooperating parties

7. A method to aggregate conversation data comprising:

receiving by a computing application operable to receive electronically recorded conversation data and/or participating user data from a cooperating electronic recording means;

formatting the received conversation data according to one or more selected format templates; and

providing access to the formatted conversation data to cooperating parties.

8. The method as recited in claim 7 further comprising providing access to the received electronically recorded conversation data to the participating user.

9. The method as recited in claim 7 further comprising providing access to the formatted conversation data to the participating user.

10. The method as recited in claim 7 further comprising communicating the electronically recorded conversation data to a content aggregator using the computing application over a communications network.

11. The method as recited in claim 10 further comprising communicating the formatted conversation data to the cooperating parties over a communications network.

12. The method as recited in claim 7 further comprising deleting the received electronically recorded data representative of a conversation session upon generating the formatted conversation data to comply with privacy rules and regulations.

13. A system for capturing and processing conversation data comprising:

a data store; and

an interactive conversation data processing engine operable on the data store to perform an operation comprising tracking, searching, and retrieving conversation data,

wherein the conversation data comprises electronically recorded data, recorded by a participating user, arising from a selected conversation session and/or data representative of a participating user.

14. The system as recited in claim 13 wherein data store comprises generated raw conversation data, formatted conversation data, participating user data, and format templates that can be used in formatting patient/data interaction session data.

15. The system as recited in claim 14 further comprising a computing environment.

16. The system as recited in claim 15 further comprising a networked computing environment.

17. The system as recited in claim 16 further wherein the conversation data processing engine comprises a computing application operating on the computing environment.

18. The system as recited in claim 17 further comprising a graphical user interface operable to display and navigate data provided by the conversation data processing engine.

19. The system as recited in claim 18 wherein the data provided by the conversation data processing engine comprises conversation session data.

20. The system as recited in claim 19 wherein the graphical user interface is operable on the computing environment to display electronically captured conversation data.

21. A computer-implemented interactive method for the capture and processing of patient interview data comprising:

receiving electronic data representative of a patient/doctor interaction session from a participating user;

processing the received patient/doctor interaction session data along with data representative of the participating user to generate patient-agnostic data according to one or more selected data processing paradigms; and

making available the generated patient agnostic data to cooperating parties.

22. The method as recited in claim 21 further comprising providing a recording means to the participating user operable to electronically record patient/doctor interaction session data.

23. The method as recited in claim 21 further comprising processing the generated data according to one or more selected formats for communication to cooperating parties.

24. The method as recited in claim 21 further comprising storing the generated patient-agnostic data.

25. The method as recited in claim 21 further comprising complying with a selected patient data privacy policy to deliver generated patient-agnostic data.

26. A computer-readable medium that contains instructions which, when executed by a processor, causes the processor to perform the method of capturing and processing patient interview data comprising the steps of:

providing a graphical user interface operable to receive and display interactive receiving electronic data representative of a patient/doctor interaction session from a participating user;

processing the received patient/doctor interaction session data along with data representative of the participating user to generate patient-agnostic data according to one or more selected data processing paradigms; and

making available the generated patient agnostic data to cooperating parties

27. A method to aggregate patient interview data comprising:

providing an electronic recording means to a participating user operable to electronically record patient/doctor interaction session data;

providing access to a computing application to the participating user operable receive electronically recorded patient/doctor interaction session data and/or participating user data;

receiving electronically recorded patient/doctor interaction session data;

processing the received patient/doctor interaction session data and/or participating user data to remove indicators of the patient and/or participating user identity to generate patient-agnostic interview data so as to comply with a selected patient data privacy policy;

formatting the processed patient-agnostic interview data according to one or more selected format templates; and

providing access to a computing application to cooperating parties to provide access to the formatted patient-agnostic interview data.

28. The method as recited in claim 27 further comprising providing access to the generated patient-agnostic data to the participating user.

29. The method as recited in claim 27 further comprising providing access to the formatted patient-agnostic data to the participating user.

30. The method as recited in claim 27 further comprising communicating the electronically recorded patient/doctor interaction session data to a content aggregator using the computing application over a communications network.

31. The method as recited in claim 30 further comprising communicating the formatted patient-agnostic interview data to the cooperating parties using the computing application over a communications network.

32. The method as recited in claim 27 further comprising deleting the received electronically recorded data representative of a patient/doctor interaction session upon generating the patient-agnostic data to comply with patient privacy rules and regulations.

33. A system for capturing and processing patient interview data comprising:

a data store; and

an interactive patient interview data processing engine operable on the data store to perform an operation comprising tracking, searching, and retrieving patient/doctor interaction session data,

wherein the patient/doctor interaction session data comprises electronically recorded data, recorded by a participating user, arising from a patient/doctor interaction session and/or data representative of a participating user.

34. The system as recited in claim 33 wherein data store comprises generated patient-agnostic interview data, formatted patient agnostic interview data, patient data, participating user data, and format templates that can be used in formatting patient/data interaction session data.

35. The system as recited in claim 34 further comprising a computing environment.

36. The system as recited in claim 35 further comprising a networked computing environment.

37. The system as recited in claim 36 further wherein the patient interview data processing engine comprises a computing application operating on the computing environment.

38. The system as recited in claim 37 further comprising a graphical user interface operable to display and navigate data provided by the patient interview data processing engine.

39. The system as recited in claim 38 wherein the data provided by the patient interview data processing engine comprises patient-agnostic interview data.

40. The system as recited in claim 39 wherein the graphical user interface is operable on the computing environment to display patient-agnostic interview data.