METHOD AND SYSTEM TO SELECT MESSAGES USING VOICE COMMANDS AND A TELEPHONE USER INTERFACE

• US 20080037716A1
• Filed: 07/26/2006
• Published: 02/14/2008
• Est. Priority Date: 07/26/2006
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Gatzke, Alan D., Kerr, Jim, Bran, Cary Arnold
• Granted Patent: US 7,961,851 B2
• Time in Patent Office: Days
• US Class Current: 379/67.1
• CPC Class Codes: H04M 1/2748 by matching character strings
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 2250/74 with voice recognition means voice activated dialling H04M1/271; voice recognition algorithms G10L15/00

Abstract

A system and method to selectively retrieve stored messages are disclosed. The method comprises receiving a voice command from a user, the voice command comprising at least one spoken search identifier, determining at least one stored message that corresponds to the spoken search identifier, and presenting the at least one stored message to the user. The plurality of stored messages may comprise content data for allowing messages with matching content data to be retrieved. The plurality of stored messages may also comprise caller data, for allowing messages with matching caller data to be retrieved. The stored messages may either be voice messages or text messages.

Claims

1. A method to selectively retrieve stored messages, the method comprising:

receiving a voice communication from a user, the voice communication comprising at least one spoken search identifier;

determining at least one stored message that corresponds to the spoken search identifier; and

presenting the at least one stored message to the user.

2. The method of claim 1, wherein the at least one stored message comprises content data and caller data.

3. The method of claim 2, wherein the spoken search identifier comprises a content identifier, the determining of the at least one stored message comprises:

searching the content data of the at least one stored message; and

determining the at least one message based on the content identifier.

4. The method of claim 2, wherein the spoken search identifier comprises a caller identifier, the method comprises:

searching the caller data of the at least one stored message; and

determining the at least one message based on the caller identifier.

5. The method of claim 1, wherein the at least one stored message is a voice message.

6. The method of claim 5, which comprises:

transcribing the at least one stored voice message and the spoken search identifier to text; and

searching the at least one transcribed voice message utilizing the transcribed spoken search identifier to determine the at least one stored message that corresponds to the spoken search identifier.

7. The method of claim 5, which comprises searching the at least one stored voice message utilizing the spoken search identifier in an audio format to determine the at least one stored message that corresponds to the spoken search identifier in an audio domain.

8. The method of claim 1, wherein the stored message is a text message.

9. The method of claim 8, which comprises:

transcribing the spoken search identifier from an audio format to a text format; and

comparing the stored text message to the transcribed spoken search identifier to determine the at least one message that includes the spoken search identifier.

10. The method of claim 8, which comprises:

converting the stored text message to an audio string; and

comparing the converted stored text message to the spoken search identifier to determine the at least one message that includes the spoken search identifier.

11. A system to selectively retrieve stored messages, the system comprising:

a telephone user interface to receive a voice communication from a user, the voice communication comprising at least one spoken search identifier;

a matching module to determine at least one stored message that corresponds to the spoken search identifier; and

a presentation module to present the at least one stored message to the user.

12. The system of claim 11, wherein the at least one stored message comprises content data and caller data.

13. The system of claim 12, wherein the spoken search identifier comprises a content identifier, with the matching module comprising a content matching sub-module to search the content data of the at least one message, and to determine the at least one stored message based on the content identifier.

14. The system of claim 12, wherein the spoken search identifier comprises a caller identifier, with the matching module comprising a caller matching sub-module to search the caller data of the at least one message, and to determine the at least one stored message based on the caller identifier.

15. The system of claim 11, wherein the at least one stored message is a voice message.

16. The system of claim 15, which comprises a transcriber to transcribe the at least one stored voice message and the spoken search identifier to text, with the matching module comprising a text comparing module to search the at least one transcribed voice message utilizing the transcribed spoken search identifier to determine the at least one message that corresponds to the spoken search identifier.

17. The system of claim 15, wherein the matching module comprises an audio string comparing module to search the at least one stored voice message utilizing the spoken search identifier in an audio format to determine the at least one message that corresponds to the spoken search identifier in an audio domain.

18. The system of claim 11, wherein the stored message is a text message.

19. The system of claim 18, which comprises a transcriber to transcribe the spoken search identifier from an audio format to a text format, with the matching module comprising a text comparing module configured to compare the stored text message to the transcribed spoken search identifier to determine the at least one message that includes the spoken search identifier.

20. The system of claim 18, which comprises a converter for converting the stored text message to an audio string, with the matching module comprising an audio string comparing module to compare the converted stored text message to the spoken search identifier to determine the at least one message that includes the spoken search identifier.

21. A system to selectively retrieve stored messages, the system comprising a processor to:

receive a voice communication from a user, the voice communication comprising at least one spoken search identifier;

determine at least one stored message that corresponds to the spoken search identifier; and

present the at least one stored message to the user.

22. The system of claim 21, wherein the at least one stored message comprises content data and caller data.

23. The system of claim 22, wherein the spoken search identifier comprises a content identifier, wherein the processor:

searches the content data of the at least one stored message; and

determines the at least one message based on the content identifier.

24. The system of claim 22, wherein the spoken search identifier comprises a caller identifier, wherein the processor:

searches the caller data of the at least one stored message; and

determines the at least one message based on the caller identifier.

25. The system of claim 21, wherein the at least one stored message is a voice message.

26. The system of claim 25, wherein the processor:

transcribes the at least one stored voice message and the spoken search identifier to text; and

searches the at least one transcribed voice message utilizing the transcribed spoken search identifier to determine the at least one stored message that corresponds to spoken search identifier.

27. The system of claim 25, wherein the processor searches the at least one stored voice message utilizing the spoken search identifier in an audio format to determine the at least one stored message that corresponds to the spoken search identifier in an audio domain.

28. The system of claim 21, wherein the stored message is a text message.

29. The system of claim 28, wherein the processor:

transcribes the spoken search identifier from an audio format to a text format; and

compares the stored text message to the transcribed spoken search identifier to determine the at least one message that includes the spoken search identifier.

30. The system of claim 28, wherein the processor:

converts the stored text message to an audio string; and

compares the converted stored text message to the spoken search identifier to determine the at least one message that includes the spoken search identifier.

31. A system to selectively retrieve stored messages, the system comprising:

means for receiving a voice communication from a user, the voice communication comprising at least one spoken search identifier;

means for determining at least one stored message that corresponds to the spoken search identifier; and

means for presenting the at least one stored message to the user.

32. A computer-readable medium embodying instructions to retrieve stored messages, the instructions when executed by a machine cause the machine to:

receive a voice communication from a user, the voice communication comprising at least one spoken search identifier;

determine at least one stored message that corresponds to the spoken search identifier; and

present the at least one stored message to the user.