Medical information system having messaging follow-up capabilities
7 Assignments
0 Petitions
Accused Products
Abstract
A system for providing medical information to a patient is provided. The system includes a medical information server, including a software engine, coupled to a memory location. The memory location stores a plurality of voice mailboxes. A voice mailbox includes at least two segments. A first segment for test results, or an upload-source note, and a second segment for account owner information, or a chart note. An upload-source, such as a testing facility or laboratory, is coupled to the server and provides test results to the mailbox. An interactive voice response (IVR) software interface is also coupled to the engine. The IVR provides the medical information in the mailbox responsive to a user input. The system may also include a patient database. Further, the engine generates alerts to the account owner based upon particular events. The system is also configured to prevent conflicting accesses by users. The system is convenient to use due to reporting features and an identifier function used to locate particular voice mailboxes.
47 Citations
49 Claims
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23. A machine-implemented method for managing corresponding for-patient messages that are intended to be delivered to corresponding ones of a plurality of patients who are subject to medical care services provided by one or more medical service providers associated with the respective patients, the machine-implemented message managing method comprising:
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(a) automatically identifying among the for-patient messages those that have not been timely retrieved by the corresponding patients and/or are otherwise not in compliance with predefined delivery rules; and
(b) presenting a list of such identified and noncomplying, for-patient messages together with corresponding notification signals which indicate the nature of noncompliance to a machine user.
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24. A machine-automated method of keeping track of for-patient messages that are intended to be delivered to corresponding ones of a plurality of patients who are subject to different types of medical care services provided by one or more medical service providers associated with the respective patients, the machine-automated message tracking method comprising:
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(a) automatically identifying among the for-patient messages those that have not been timely retrieved by the corresponding patients and/or are otherwise not in compliance with predefined delivery and/or retrieval rules;
(b) generating alert notification signals of different types depending on relative medical importance of having the respective patients retrieve the respective noncomplying and for-patient messages which have not been retrieved by such respective patients or which are otherwise not in compliance with said predefined delivery and/or retrieval rules;
(c) obtaining a number of alert notification signals of a given type; and
(d) presenting the obtained number of alert notification signals to a user.
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25. A machine-assisted method for managing corresponding for-patient messages for delivery to corresponding ones of a plurality of patients who are subject to medical care services provided by one or more medical service providers associated with the respective patients, the machine-assisted message managing method comprising:
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(a) providing a plurality of respective mailboxes for electronically storing and passing on for-patient messages to respective patients, and for electronically storing and passing on for-provider data to respective medical service providers, where the for-patient messages are to be derived from the for-provider data; and
(b) after corresponding, for-provider data is loaded into the mailbox of a given patient, automatically presenting to a medical service provider, a selection of responsive actions that may be taken in response to the loaded for-provider data associated with the given patient. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44)
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45. A machine-assisted method for informing patients about developments in medical care services being provided for such patients, the machine-assisted informing method comprising:
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(a) designating at least one machine user as being responsible for placing layperson understandable information regarding a medical condition of a given patient in a corresponding machine-implemented mailbox that is accessible by the given patient; and
(b) automatically detecting attempts by respective patients to access the layperson understandable information, if any, in their corresponding machine-implemented mailboxes;
(c) automatically sending an access-attempt notification signal to the designated at least one user in response to said detection of an access attempt by a respective patient.
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46. A computer-driven method for providing layperson-understandable information to respective medical patients, where the respectively provided, layperson information relates to respective medical conditions of respective ones of the patients, the information providing method comprising:
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(a) providing a computer controlled mailbox into which for-provider data can be stored, where the for-provider data is unlikely to be easily understood by a lay patient;
(b) designating within the mailbox, at least one medical service provider who is to be alerted when for-provider data is loaded into the mailbox; and
(c) sending a notification signal to the designated at least one medical service provider of a corresponding mailbox in response to for-provider data being stored in the corresponding mailbox. - View Dependent Claims (47, 48)
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49. A machine-implemented method for verifying completion of medical tests ordered for respective ones of plural patients, the verifying method comprising:
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(a) identifying an upload source that is to upload test result data for a given patient;
(b) storing in a message-conveying mailbox associated with the given patient, a test identifier specific to a respective patient test that is to be performed on the given patient;
(c) providing the test identifier to the identified upload source;
(d) providing a time indicator to the identified upload source; and
,(e) generating a test-complete notification signal in response to detection of test result data being uploaded into the associated message-conveying mailbox of the given patient, where the uploaded test result data corresponds to the test identifier stored in the associated message-conveying mailbox.
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Specification