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Remotely Monitoring Call Center Statistics

  • US 20080037761A1
  • Filed: 06/28/2006
  • Published: 02/14/2008
  • Est. Priority Date: 06/28/2006
  • Status: Abandoned Application
First Claim
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1. A method for remotely monitoring call center statistics, comprising:

  • monitoring virtual automated call distribution connection status of an agent;

    scanning an agent desktop environment connection status of the agent;

    surveying a server logon status of the agent;

    auditing a computer schedule status of the agent;

    observing a network throughput status of the agent;

    scoring the call center statistics based upon the monitored virtual automated call distribution connection status, the scanned agent desktop environment connection status, the surveyed server logon status, the audited computer schedule status and the observed network throughput status; and

    displaying the scored call center statistics.

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