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CONNECTION RECOVERY IN A CALL CENTER

  • US 20080037764A1
  • Filed: 07/31/2006
  • Published: 02/14/2008
  • Est. Priority Date: 07/31/2006
  • Status: Active Grant
First Claim
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1. A method comprising:

  • detecting termination of a first connection between a first caller and a first agent during a communication session between the first caller and the first agent;

    storing information indicating a state of the communication session at the termination of the first connection; and

    communicating the information to the first agent or to a second agent in response to establishment of a second connection between the first caller and the first agent or the second agent to facilitate a continuation of the communication session.

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