USER-VENDOR MATCHING BASED ON REQUEST FROM MOBILE WIRELESS DEVICE

• US 20080040281A1
• Filed: 07/11/2006
• Published: 02/14/2008
• Est. Priority Date: 07/11/2006
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Dasgupta, Koustuv, Mittal, Sumit, Chakraborty, Dipanjan, Misra, Archan
• Application Number:
  US11/456,738
• Publication Number:
  US 20080040281A1
• Time in Patent Office: Days
• US Class Current: 705/52
• CPC Class Codes: G06Q 30/08 Auctions
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2242/14 with services dependent on location where the service is an information service H04M2242/15; services independent of location H04M3/42229
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04W 4/02 Services making use of location information

Abstract

Users and vendors are matched. A request from a mobile wireless device of a user is received that relates to a business service. The request is matched against vendors providing the business service to yield one or more vendors currently locationally near the user and that are currently accepting service calls for the business service. A response is sent to the mobile wireless device of the user, with identities of the vendors that are locationally near the user and that are currently accepting service calls for the business service. The current location of the user may be determined based on the user'"'"'s mobile wireless device. The current location of each vendor may be determined based on that provider'"'"'s mobile wireless device. Whether each vendor providing the business service requested is currently accepting service calls is determined based on previously provided information by the provider.

Claims

1. A method comprising:

receiving a request from a mobile wireless device of a user, the request relating to a business service;

matching the request against a database of vendors providing the business service to yield one or more vendors currently locationally near the user and that are currently accepting service calls for the business service; and

,

sending a response to the mobile wireless device of the user with identities of the vendors locationally near the user and that are currently accepting service calls for the business service.

2. The method of claim 1, wherein the mobile wireless device of the user is a mobile wireless phone.

3. The method of claim 1, wherein receiving the request from the mobile wireless device of the user comprises one of:

receiving a text message via short-message service (SMS);

receiving the request via a wireless access protocol (WAP) interface;

receiving a voicemail;

receiving an email;

receiving a voice phone call; and

,

receiving a message via multimedia message service (MMS).

4. The method of claim 1, wherein matching the request against the database of vendors providing the business service comprises:

determining a current location of the user based on an identifier of the mobile wireless device; and

,

determining a current location of each of a plurality of vendors within the database that provides the business service based on an identifier of a mobile wireless device of the vendor; and

,

determining for each vendor within the database that provides the business service whether the vendor is currently accepting service calls, based on previously provided information by the vendor.

5. The method of claim 4, wherein the identifier of the mobile wireless device of the user is a phone number of the mobile wireless device of the user, and the identifier of the mobile wireless device of the vendor is a phone number of the mobile wireless device of the vendor.

6. The method of claim 1, wherein matching the request against the database of vendors providing the business service comprises determining whether each vendor charges no more than an amount for the business service as specified by the user.

7. The method of claim 1, wherein matching the request against the database of vendors providing the business service comprises matching the request against the database of vendors based on at least a reputation rating of each vendor as rated by other customers of the vendor.

8. The method of claim 1, wherein sending the response to the mobile wireless device of the user comprises one of:

sending a text message via short-message service (SMS);

using a wireless access protocol (WAP) interface;

using voicemail;

sending an email;

using a voice phone call; and

,

sending a message via multimedia message service (MMS).

9. The method of claim 1, wherein the method is performed by one of:

software provided by a third party and implemented on hardware of a telecommunications service provider; and

,

software provided by a telecommunications service provider and implemented on hardware of the telecommunications service provider.

10. The method of claim 1, further comprising, upon completion of the business service by a vendor selected by the user:

sending the user a message requesting a rating of the vendor and other feedback regarding the vendor, to the mobile wireless device of the user;

receiving at least the rating of the vendor from the user; and

,

updating a reputation rating of the vendor within the database of vendors based on the rating of the vendor received from the user.

11. A method comprising:

receiving a message from a mobile wireless device of a vendor providing a business service, the message indicating relating to whether the vendor is accepting service calls for the business service;

updating a profile of the vendor within a database of vendors providing the business service, with whether the vendor is accepting service calls for the business service; and

,

using the database of vendors to locate vendors providing business services requested from users via mobile wireless devices of the users, which are locationally near the users, and which are currently accepting service calls.

12. The method of claim 11, wherein the mobile wireless device of the user is a mobile wireless phone.

13. The method of claim 11, wherein the message indicates that the vendor is indefinitely available for accepting service calls for the business service beginning at time of transmission of the message until a later message is received indicating that the vendor is no longer available for accepting service calls for the business service.

14. The method of claim 11, wherein the message indicates that the vendor is indefinitely unavailable for accepting service calls for the business service beginning at time of transmission of the message until a later message is received indicating that the vendor is now available for accepting service calls for the business service.

15. The method of claim 11, wherein the message indicates that the vendor is available for accepting service calls for the business service during a period of time specified within the message.

16. The method of claim 11, wherein receiving the message from the mobile wireless device of the vendor comprises one of:

receiving a text message via short-message service (SMS);

receiving the message via a wireless access protocol (WAP) interface;

receiving a voicemail;

receiving an email;

receiving a voice phone call; and

,

receiving the message via multimedia message service (MMS).

17. A computerized system comprising:

a database having entries corresponding to a plurality of vendors, each entry comprising an identifier of a mobile wireless device of a vendor, a business service provided by the vendor, and whether the vendor is currently accepting service calls for the business service; and

,

a matching component to match a request received from a mobile wireless device of a user for a business service against the database to yield one or more vendors currently locationally near the user and that are currently accepting service calls for the business service.

18. The computerized system of claim 17, wherein the matching component is further to match the request against the database based at least on one or more of:

an amount charged by each vendor to provide the business service requested, and, a reputation rating of each vendor as rated by other customers of the vendor.

19. The computerized system of claim 17, further comprising a location determination component to determine a current location of the user based on an identifier of the mobile wireless device and to determine a current location of each vendor within the database that provides the business service requested based on the identifier of the mobile wireless of the vendor.

20. The computerized system of claim 17, further comprising one or more of:

a subscription management component to update an entry within the database corresponding to a vendor with information provided in a request from the vendor received from the mobile wireless device of the vendor, the information comprising whether the service provide is currently accepting service calls for the business service provided by the vendor;

a database management component to update an entry within the database corresponding to a vendor with information provided in a request from the vendor, the information comprising the business service provided by the vendor, a name and address of the vendor, and business service fee information of the vendor; and

,

a revenue management component to track charges to at least one of the user and the vendors for using the computerized system.