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Method of using VOIP for callback from an ACD

  • US 20080043981A1
  • Filed: 08/02/2006
  • Published: 02/21/2008
  • Est. Priority Date: 08/02/2006
  • Status: Active Grant
First Claim
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1. A method of establishing a communication connection between a client of an organization and an agent of the organization comprising:

  • an automatic contact distributor of the organization receiving a call from the client;

    the automatic contact distributor detecting an IM handle of the client from the call; and

    the automatic contact distributor establishing a VOIP connection between the client and agent of the organization using the IM handle.

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