Voice conference control from an instant messaging session using an automated agent
First Claim
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1. A system, comprising:
- an automated agent, wherein the automated agent is adapted to interact with one or more users of a plurality of users communicating electronically using a first communication mode and to facilitate an alternative communication mode conversation for use by two or more users of the plurality of users.
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Abstract
A system and method for using one communication mode, such as instant messaging, to initiate and manage an alternative communication mode conversation. In one exemplary embodiment, an automated agent transfers conversation participants from an instant messaging conversation to a voice conversation by accepting an instant message command from a conference organizer and interacting with a voice conversation platform to call the instant messaging conversation participants on the telephone. One or more conversation participants can manipulate the conversation via commands to the automated agent using the first communication mode.
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Citations
20 Claims
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1. A system, comprising:
an automated agent, wherein the automated agent is adapted to interact with one or more users of a plurality of users communicating electronically using a first communication mode and to facilitate an alternative communication mode conversation for use by two or more users of the plurality of users. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for facilitating an alternative communication mode, said system comprising:
an automated agent adapted to interface with one or more IM protocols, wherein the automated agent is adapted to interact with one or more users communicating using IM and to initiate and manage an alternative communication mode conversation for two or more of the IM users via an alternative communication mode platform. - View Dependent Claims (10, 11, 12, 13)
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14. A system for facilitating an alternative communication mode, comprising:
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a first communication mode platform for use by electronic communication users; an alternative communication mode platform; and means for interfacing the alternative communication mode platform to initiate and manage an alternative communication mode conversation via input from one or more of the users using the first communication mode platform. - View Dependent Claims (15)
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16. A method for facilitating communication in an alternative communication mode, said mode comprising:
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communicating in a first communication mode, wherein the first communication mode is electronic; initiating an alternative communication mode conversation by way of an instruction to an automated agent, wherein the instruction is made using the first communication mode; managing the alternative communication mode conversation via instructions to the automated agent, wherein the instructions are made using the first communication mode. - View Dependent Claims (17, 18, 19, 20)
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Specification