Business task management

• US 20080046862A1
• Filed: 08/18/2006
• Published: 02/21/2008
• Est. Priority Date: 08/18/2006
• Status: Abandoned Application

• Current Assignee: SAP AG (SAP SE)
• Original Assignee: SAP AG (SAP SE)
• Inventors: Weber, Franz, Waguet, Cyrille, Keil, Ulrich, Sattler, Juergen, Kruempelmann, Marita, Brendle, Rainer, Schmidt, Patrick, Meinert, Holger
• Application Number:
  US11/505,832
• Publication Number:
  US 20080046862A1
• Time in Patent Office: Days
• US Class Current: 717/104
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

Systems and methods are provided that enable synchronization and integration between business objects and user tasks. In some embodiments, the present invention allows for tight integration between business objects and tasks related to those objects. Tasks may be stored in a task “pool,” allowing multiple users to access some tasks. In Users may perform additional operations such as forwarding tasks or requesting clarification; task tracking; and technical monitoring. A task framework is provided that monitors business objects and creates, modifies, and completes tasks when appropriate changes are made to business objects.

Claims

1. A method for managing tasks in a multi-user system, comprising:

in response to a change in a business object, creating a new task;

assigning an attribute to the task, the attribute being defined by data stored in the business object;

assigning the task to a user responsible for completing the task; and

displaying the task in a worklist associated with the user responsible for completing the task.

2. The method of claim 1, further comprising:

in response to a user selection of the task displayed in the worklist, displaying a user interface allowing the user to change a business object associated with the task; and

in response to a change in the business object associated with the task, placing the task in a completed state.

3. The method of claim 2, further comprising:

in response to the change in the business object associated with the task, if the business object is associated with a rule specifying a new task should be created, creating the new task; and

if a new task is created, displaying the task in a worklist associated with the user responsible for completing the task.

4. The method of claim 1 wherein the task is stored in a task pool.

5. The method of claim 4 wherein the task is displayed in a worklist associated with each member of a group of users responsible for completing the task.

6. The method of claim 1 wherein the task is a shared task.

7. The method of claim 1, further comprising:

in response to a user forwarding the task to a second user, removing the task from the user'"'"'s worklist and displaying the task in a second worklist associated with the second user.

8. A task framework, comprising:

a task agent controller to monitor business objects for changes of state and direct a task agent;

a task agent to create, modify, and mark tasks as complete based on changes to business objects;

wherein the task agent is associated with one or more business objects or types of business objects.

9. The task framework of claim 8 wherein the task agent identifies a user responsible for completing a task and causes the task to be displayed in a user interface associated with the user.

10. The task framework of claim 8 wherein the task agent assigns identifies a group of users responsible for completing a task and causes the task to be displayed in a user interface associated with each user in the group.

11. A method of managing tasks, comprising, for a business object:

selecting tasks associated with the business object;

for each task;

comparing the state of the business object to a list of business object states and task operations;

if the business object is in a state associated with a task operation, performing the operation on the task; and

if the task is not in a completed or canceled state, displaying the task in a worklist associated with a user responsible for the task.

12. The method of claim 11, further comprising:

if the business object is in a state requiring a new task to be created, creating the new task; and

in response to creation of a new task, assigning the task to a user and displaying the task in a worklist associated with the user.

13. A system comprising:

a business system to store business objects and tasks;

a task framework to manage tasks; and

a plurality of user terminals to display user interfaces;

wherein when a user alters a business object via a user interface, the task framework creates a new task if the altered business object is associated with a rule specifying that a new task should be created.

14. The system of claim 13 wherein the new task is assigned to a user and displayed in a worklist in the user interface associated with the user.

15. A machine-readable medium containing program instructions for execution on a processor, which when executed cause the processor to perform:

in response to a change in a business object, creating a new task or modifying an existing task;

assigning the task to a user responsible for completing the task; and

displaying the task in a worklist associated with the user responsible for completing the task.

16. A machine-readable medium containing program instructions for execution on a processor, which when executed cause the processor to perform:

monitoring a business object to detect a change in the state of the business object; and

in response to a change of state of the business object, causing a task agent to create, modify, or complete a task related to the business object.