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System and method for managing a service level agreement

  • US 20080049639A1
  • Filed: 05/31/2007
  • Published: 02/28/2008
  • Est. Priority Date: 08/22/2006
  • Status: Abandoned Application
First Claim
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1. A system for managing communications services of users of a packet network, said system comprising:

  • a first database configured to store parameters associated with service agreements of users of a packet network;

    a second database configured to store network performance information associated with the users;

    a processing unit in communication with said first and second databases and configured to;

    access said second database to read a quality of service parameter of communications over the packet network for a user over a given time period;

    access said first database to read quality of service for the user to receive during the time period as contracted by the user;

    determine whether the user has received a quality of service for communicating over the packet network below the contracted quality of service; and

    compensate the user in response to determining that the quality of service is below the contracted quality of service.

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