Mass-Scale, User-Independent, Device-Independent Voice Messaging System
First Claim
1. A mass-scale, user-independent, device-independent, voice messaging system that converts an unstructured voice message into text for display on a screen;
- the system comprising (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control;
the system being adapted to optimise the effectiveness of the human operators by further comprising;
a computer implemented context sub-system adapted to use information about the context of a message or a part of a message to improve the conversion accuracy.
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Abstract
A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control; the system being adapted to optimise the effectiveness of the human operators by further comprising 3 core sub-systems, namely (i) a pre-processing front end that determines an appropriate conversion strategy; (ii) one or more conversion resources; and (iii) a quality control sub-system.
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Citations
25 Claims
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1. A mass-scale, user-independent, device-independent, voice messaging system that converts an unstructured voice message into text for display on a screen;
- the system comprising (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control;
the system being adapted to optimise the effectiveness of the human operators by further comprising;
a computer implemented context sub-system adapted to use information about the context of a message or a part of a message to improve the conversion accuracy. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
- the system comprising (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control;
Specification