Mass-Scale, User-Independent, Device-Independent Voice Messaging System
First Claim
1. A mass-scale, user-independent, device-independent, voice messaging system that converts an unstructured voice message into text for display on a screen;
- the system comprising (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control;
the system being adapted to optimise the effectiveness of the human operators by further comprising;
a computer implemented queue manager sub-system that uses historic data to intelligently manage loading and calling in of resources as required to ensure that converted message delivery times meet a pre-defined standard.
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Accused Products
Abstract
A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control; the system being adapted to optimise the effectiveness of the human operators by further comprising 3 core sub-systems, namely (i) a pre-processing front end that determines an appropriate conversion strategy; (ii) one or more conversion resources; and (iii) a quality control sub-system.
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Citations
3 Claims
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1. A mass-scale, user-independent, device-independent, voice messaging system that converts an unstructured voice message into text for display on a screen;
- the system comprising (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control;
the system being adapted to optimise the effectiveness of the human operators by further comprising;
a computer implemented queue manager sub-system that uses historic data to intelligently manage loading and calling in of resources as required to ensure that converted message delivery times meet a pre-defined standard. - View Dependent Claims (2, 3)
- the system comprising (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control;
Specification