High availability for voice enabled applications
First Claim
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1. A method, comprising:
- connecting a first contact with at least a first communication device through a switch;
at least substantially simultaneously forwarding data associated with the first contact to first and second servers; and
wherein the first and second servers are associated with a common endpoint identifier of the switch.
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Abstract
The present invention provides methods and systems for providing high availability voice applications. More specifically, one or more applications may share an extension of a switch among each other. This allows each application to receive data from the switch without occupying additional extensions of the switch. A first application sharing the extension with a second application may be provided as a backup to the second application in case the second application fails. Thus, the second application does not represent a single point of failure for the overall system.
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Citations
29 Claims
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1. A method, comprising:
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connecting a first contact with at least a first communication device through a switch; at least substantially simultaneously forwarding data associated with the first contact to first and second servers; and wherein the first and second servers are associated with a common endpoint identifier of the switch. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A communication system, comprising:
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a switch; a first application server connected to the switch using a first endpoint identifier; and a second application server connected to the switch using the first endpoint identifier while the first application server is connected to the switch with the first endpoint identifier. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24)
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25. A method, comprising:
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receiving a first contact; determining that a first server enabled application will service the first contact; connecting at least two endpoints to the first contact through a switch; and wherein a first and second of the at least two endpoints are registered with the switch using a first endpoint identifier, and wherein the first of the at least two endpoints comprises the first server enabled application. - View Dependent Claims (26, 27, 28, 29)
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Specification