System for mobile workforce, vehicle, asset and service management
First Claim
1. An integrated, pervasive service management system of a service organization for a mobile workforce and vehicle comprising:
- an application server to coordinate communications between said system and field service entities comprising at least service technician communication devices;
an integration hub server to communicate between said service optimization suite and back office systems of said service organization; and
a universal service model to automatically coordinate the details of a service contract concerning service to be provided to customers of said organization.
4 Assignments
0 Petitions
Accused Products
Abstract
An integrated, pervasive service management system of a service organization for a mobile workforce and vehicle that includes an application server to coordinate communications between the system and field service entities that include service technician communication devices. The system also includes an integration hub server to communicate between the service optimization suite and back office systems of the service organization and a universal service model to automatically coordinate the details of a service contract concerning service to be provided to customers of the organization. A optional service optimization suite to provide integrated, optimized service can also be provided.
36 Citations
10 Claims
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1. An integrated, pervasive service management system of a service organization for a mobile workforce and vehicle comprising:
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an application server to coordinate communications between said system and field service entities comprising at least service technician communication devices; an integration hub server to communicate between said service optimization suite and back office systems of said service organization; and a universal service model to automatically coordinate the details of a service contract concerning service to be provided to customers of said organization. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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Specification