Method of Responding to an Incoming Call

• US 20080056466A1
• Filed: 08/31/2006
• Published: 03/06/2008
• Est. Priority Date: 08/31/2006
• Status: Abandoned Application

• Current Assignee: Agilent Technologies, Inc.
• Original Assignee: Agilent Technologies, Inc.
• Inventors: Nishimura, Ken A.
• Application Number:
  US11/469,146
• Publication Number:
  US 20080056466A1
• Time in Patent Office: Days
• US Class Current: 379/88.22
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 1/72513 On hold, intercom or transfer communication modes

Abstract

An incoming call destined for a personal voice communication device is responded to by providing a user alert in response to the incoming call and performing a courtesy hold process. In the courtesy hold process, the incoming call is answered, a courtesy hold message is sent as a response to the incoming call and, at the end of the courtesy hold message, the incoming call is put temporarily on hold. The courtesy hold process allows a recipient located in a telephone conversation-inappropriate location to answer the incoming call without needing to speak and then, while the incoming call is on hold, to move to a location where a telephone conversation would be appropriate to take the call. The call responding process may be performed by the recipient'"'"'s personal voice communication device or by an intermediate communication device with which the recipient'"'"'s personal voice communication device is in communication.

Claims

1. A method of responding to an incoming call destined for a personal voice communication device, the method comprising:

providing a user alert in response to the incoming call; and

performing a courtesy hold process, comprising;

answering the incoming call,

sending a courtesy hold message as a response to the incoming call, and

putting the incoming call temporarily on hold.

2. The method of claim 1, in which the courtesy hold message is verbal.

3. The method of claim 1, in which the courtesy hold process additionally comprises:

receiving a pick-up user input; and

in response to the pick-up user input, taking the incoming call off hold.

4. The method of claim 1, in which the putting comprises putting the incoming call on hold for no longer than a predetermined time.

5. The method of claim 4, in which the courtesy hold process additionally comprises transferring the incoming call to an alternative recipient after the predetermined time has elapsed.

6. The method of claim 5, in which the alternative recipient is a voice mail service.

7. The method of claim 1, in which:

the method additionally comprises receiving a courtesy hold user input provided in response to the user alert; and

the performing comprises performing the courtesy hold process in response to the courtesy hold user input.

8. The method of claim 7, in which the receiving comprises:

awaiting the courtesy hold user input for a predetermined time; and

forwarding the call to an alternative recipient when no courtesy hold input is received during the predetermined time.

9. The method of claim 8, additionally comprising sending an additional courtesy message prior to the forwarding.

10. The method of claim 1, additionally comprising setting the performing to perform the courtesy hold process automatically in response to each incoming call.

11. The method of claim 10, in which the setting additionally comprises automatically setting the providing to provide the user alert silently.

12. The method of claim 1, in which:

by default, the performing comprises automatically performing the courtesy hold process in response to each incoming call; and

the method additionally comprises;

receiving a courtesy hold cancel user input, and

in response to the courtesy hold cancel user input, inhibiting the automatic performance of the courtesy hold process.

13. The method of claim 1, in which the courtesy hold process additionally comprises displaying caller identification.

14. The method of claim 1, in which the courtesy hold message comprises an audible cue.

15. The method of claim 1, in which:

the personal voice communication device is in signal communication with an intermediate communication device; and

the courtesy hold process is performed by the intermediate communication device.

16. A personal voice communication device, comprising:

a communication system operable to send and receive calls and to provide a user alert in response to an incoming call;

a message store storing data representing a courtesy hold message; and

a processor coupled to the communication system and the message store, the processor operable to cause the communication system to answer the incoming call, to transfer the courtesy hold message from the message store to the communication system, to cause the communication system to send the courtesy hold message as a response to the incoming call, and to cause the communication system to put the incoming call temporarily on hold.

17. The personal voice communication device of claim 16, in which:

the personal voice communication device additionally comprises a user input module operable to receive a pick-up user input; and

the processor is additionally operable in response to the pick-up user input to cause the communication system to take the incoming call off hold.

18. The personal voice communication device of claim 16, in which:

the processor is additionally operable to cause the communication system to put the incoming call on hold for no longer than a predetermined waiting time; and

the processor is additionally operable to cause the communication system to forward the incoming call to an alternative recipient after the predetermined waiting time has elapsed.

19. The personal voice communication device of claim 18, in which the processor is additionally operable to cause the communication system to send an additional courtesy hold message prior to forwarding the incoming call to the alternative recipient.

20. The personal voice communication device of claim 16, in which:

the personal voice communication device additionally comprises a user input module operable to receive a courtesy hold user input; and

the processor is operable in response to the courtesy hold user input to cause the communication system to answer the incoming call, to transfer the courtesy hold message from the message store to the communication system, to cause the communication system to send the courtesy hold message as a response to the incoming call, and to cause the communication system to put the incoming call temporarily on hold.

21. The personal voice communication device of claim 16, in which the processor is operable automatically to cause the communication system to answer the incoming call, to transfer the courtesy hold message from the message store to the communication system, to cause the communication system to send the courtesy hold message as a response to the incoming call, and to cause the communication system to put the incoming call temporarily on hold.

22. The personal voice communication device of claim 21, in which:

the personal voice communication device additionally comprises a silent user alert; and

the processor is additionally operable to cause the communication system to activate only the silent user alert to provide the user alert.

23. The personal voice communication device of claim 16, in which the courtesy hold message is verbal.

24. An intermediate communication device, comprising:

a communication system operable to send and receive a communication signal;

a message store storing data representing a courtesy hold message; and

a processor coupled to the communication system and the message store, the processor operable to cause the communication system to answer an incoming call, to transfer the courtesy hold message from the message store to the communication system, to cause the communication system to send the courtesy hold message as a response to the incoming call, and to cause the communication system to put the incoming call temporarily on hold.

25. The intermediate communication device of claim 24, in which:

the communication system is additionally operable to receive a pick-up signal in response to a pick-up user input provided at a personal voice communication device in signal communication with the intermediate communication device; and

the processor is additionally operable in response to the pick-up signal to cause the communication system to take the incoming call off hold.

26. The intermediate communication device of claim 25, in which the pick-up user input comprises a sequence of keystrokes.

27. The intermediate communication device of claim 24, in which:

the processor is additionally operable to cause the communication system to put the incoming call on hold for no longer than a predetermined waiting time; and

the processor is additionally operable to cause the communication system to forward the incoming call to an alternative recipient after the predetermined waiting time has elapsed.

28. The intermediate communication device of claim 27, in which the processor is additionally operable to cause the communication system to send an additional courtesy hold message prior to forwarding the incoming call to the alternative recipient.

29. The intermediate communication device of claim 24, in which:

the communication system is additionally operable to receive a courtesy hold signal in response to a courtesy hold user input provided at a personal voice communication device in signal communication with the intermediate communication device; and

the processor is operable in response to the courtesy hold signal to cause the communication system to answer the incoming call, to transfer the courtesy hold message from the message store to the communication system, to cause the communication system to send the courtesy hold message as a response to the incoming call, and to cause the communication system to put the incoming call temporarily on hold.

30. The intermediate communication device of claim 24, in which the processor is operable automatically to cause the communication system to answer the incoming call, to transfer the courtesy hold message from the message store to the communication system, to cause the communication system to send the courtesy hold message as a response to the incoming call, and to cause the communication system to put the incoming call temporarily on hold.

31. The intermediate communication device of claim 24, in which the courtesy hold message is verbal.

32. A personal voice communication device capable of communicating with the intermediate communication device of claim 24 and structured to provide to the communication system a courtesy hold signal in response to which the processor causes the communication system to answer the incoming call, transfers the courtesy hold message from the message store to the communication system, causes the communication system to send the courtesy hold message as a response to the incoming call and causes the communication system to put the incoming call temporarily on hold.

33. A personal voice communication device capable of communicating with the intermediate communication device of claim 24 and structured to provide to the intermediate communication device a pick-up signal in response to which the processor additionally causes the communication system to take the incoming call off hold.

34. The personal voice communication device of claim 33, comprising a user input module operable to generate the pick-up signal in response to a user input.

35. A method of responding to an incoming call destined for a personal voice communication device, the method comprising:

providing a user alert in response to the incoming call; and

sending a courtesy hold message indication as a response to the incoming call.

36. The method of claim 35, in which:

the method additionally comprises receiving a courtesy hold user input provided in response to the user alert; and

the sending comprises sending the courtesy hold message in response to the courtesy hold user input.

37. The method of claim 35, in which the sending is performed automatically in response to each incoming call.

38. The method of claim 35, additionally comprising:

determining whether a return call has been initiated within a predetermined waiting time; and

when the determining determines that the return call has not been initiated within the predetermined waiting time, sending an additional courtesy hold message.