REAL-TIME, INTERACTIVE BALANCE CHECK FOR WIRELESS SERVICE

• US 20080057916A1
• Filed: 08/29/2006
• Published: 03/06/2008
• Est. Priority Date: 08/29/2006
• Status: Abandoned Application

• Current Assignee: Virgin Mobile USA LP (Deutsche Telekom AG)
• Original Assignee: Virgin Mobile USA LP (Deutsche Telekom AG)
• Inventors: Gamm, James, Bamforth, John
• Application Number:
  US11/468,213
• Publication Number:
  US 20080057916A1
• Time in Patent Office: Days
• US Class Current: 455/414.1
• CPC Class Codes: H04M 15/59 based on real time
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 15/85 characterised by the type of condition triggering a notification
• CPC Class Codes: H04M 15/851 Determined tariff
• CPC Class Codes: H04M 15/852 Low balance or limit reached
• CPC Class Codes: H04M 15/854 Available credit
• CPC Class Codes: H04M 17/00 Prepayment of wireline communication systems, wireless communication systems or telephone systems using a coded card to authorise calls from a telephone set H04M1/675
• CPC Class Codes: H04M 2215/018 On-line real-time billing, able to see billing information while in communication, e.g. via the internet
• CPC Class Codes: H04M 2215/815 Notification when a specific condition, service or event is met
• CPC Class Codes: H04M 2215/8158 Low balance or limit reached
• CPC Class Codes: H04M 2215/8166 Available credit
• CPC Class Codes: H04M 2215/82 Advice-of-Charge [AOC], i.e. notify subscriber of charges/cumulative charge; meter at the substation
• CPC Class Codes: H04W 4/24 Accounting or billing

Abstract

Subscribers of a wireless communication services network can check their account balances in a real-time interactive environment. A subscriber requests balance information for the subscriber'"'"'s account using a mobile wireless device. The request may be made using a single-key interface on the subscriber'"'"'s wireless device. In response to the request, a billing system queries a subscriber database and obtains the subscriber'"'"'s account balance. The balance information is then returned to the subscriber as a page of information, such as a WAP page. The billing system may implement a feature that charges subscribers for checking their balances if certain criteria are met.

Claims

11. A method for obtaining real-time balance information from a mobile wireless device, the method comprising:

receiving a user selection for balance information for an account associated with the mobile wireless device;

transmitting a request for balance information to a wireless service provider in response to the user selection;

receiving a page containing the requested balance information; and

rendering the page in a display of the mobile wireless device to display the balance information.

1. A method for providing real-time balance information to a subscriber of a wireless communication service, the method comprising:

receiving from a mobile wireless device a request for balance information for an account associated with the mobile device;

querying a subscriber database to obtain the balance information for the account associated with the mobile device; and

directing the mobile wireless device to a page containing the requested balance information, the page viewable by the mobile wireless device.

2. The method of claim 1, wherein the mobile wireless device is a cellular phone.

3. The method of claim 1, wherein the request for balance information is received from the mobile wireless device using the Wireless Application Protocol (WAP).

4. The method of claim 1, wherein the page contains the requested balance information encoded in Wireless Markup Language (WML).

5. The method of claim 1, wherein the account is a pre-paid account, and the balance information reflects a remaining value in the account.

6. The method of claim 5, wherein the page further contains a daily total of minutes used for the account.

7. The method of claim 5, wherein the page further contains a deadline to add value to the account to keep the account active.

8. The method of claim 5, wherein the page further contains a link for adding value to the account.

9. The method of claim 1, further comprising:

debiting an amount of value from the account in exchange for providing the balance information to the mobile wireless device.

10. The method of claim 1, further comprising:

debiting an amount of value from the account if the balance information has been provided to the mobile wireless device more than a predetermined maximum number of free balance checks.

12. The method of claim 11, wherein the mobile wireless device is a cellular phone.

13. The method of claim 11, wherein the request is transmitted according to the Wireless Application Protocol (WAP).

14. The method of claim 11, wherein the page contains the requested balance information encoded in Wireless Markup Language (WML).

15. The method of claim 10, wherein receiving the page comprises:

receiving a URL from the service provider; and

using the URL to access a Wireless Application Protocol (WAP) page from a WAP server.

16. The method of claim 11, wherein the account is a pre-paid account and the balance information reflects a remaining value in the account.

17. The method of claim 16, wherein the page further contains a link for adding value to the account.

18. The method of claim 11, wherein the user selection is input using a single keystroke from a top-level screen of a user interface of the mobile wireless device.

19. The method of claim 11, wherein the request for balance information includes a unique identifier for the mobile wireless device.

20. The method of claim 19, wherein the unique identifier comprises a phone number for the mobile wireless device.

21. A method for providing real-time balance information to a subscriber of a wireless communication service, the method comprising:

receiving a request for balance information of a subscriber'"'"'s account from a wireless device, the request received via a Wireless Application Protocol (WAP) server;

obtaining a count of previous balance checks for the account during a predetermined time period;

obtaining the balance of the account from a subscriber database;

determining whether a predetermined maximum number of balance checks have been made;

if a predetermined maximum number of balance checks have been made, determining whether a minimum debit amount exists in the account;

providing the balance to the wireless device if a predetermined maximum number of balance checks have not been made;

providing the balance to the wireless device and debiting the account the debit amount if the predetermined maximum number of balance checks have been made and a minimum debit amount exists in the account; and

providing an error message to the wireless device if the predetermined maximum number of balance checks have been made and a minimum debit amount does not exist in the account.

22. The method of claim 20, further comprising:

incrementing the count if the balance was provided to the wireless device.

23. The network of claim 20, wherein the account is a pre-paid account, and the balance information in the account reflects a remaining value in the account

21-1. The method of claim 20, wherein the balance or error message provided to the wireless device comprises a WAP page provided via a WAP server.

24. A method for providing real-time balance information to subscribers of a wireless communication service, the method comprising:

receiving requests for balance information over a wireless communications network, each request identifying an account of a subscriber;

responsive to the requests for balance information, querying a subscriber database for balance information of the accounts associated with the requests; and

a step for servicing the requests for balance information, the servicing of each account based at least in part on (1) a number of previous requests made for the account during a predetermined time period and (2) whether a predetermined amount of value remains in the account.

25. The method of claim 24, further comprising:

a step for charging the accounts for the requests for balance information.

26. A wireless services network allowing subscribers of the network to obtain real-time balance information for their accounts, the network comprising:

a wireless communications network for communicating with a plurality of wireless devices to allow usage of the wireless services network by the subscribers;

a data system for providing data services to wireless devices over the wireless communications network;

a subscriber database that stores account information for subscribers of the network, the account information comprising balance information for each subscriber'"'"'s account; and

a billing maintenance system configured to update the subscribers'"'"' account information based on the subscribers'"'"' usage of services over the wireless communications network, the billing maintenance system further configured to receive requests from the subscribers for account balance information and to provide pages containing the requested balance information and viewable by the mobile wireless devices to the subscribers over the data system responsive to the requests.

27. The network of claim 26, wherein the billing maintenance system is configured to receive the requests for balance information using the Wireless Application Protocol (WAP)

28. The network of claim 26, wherein the data system comprises a Wireless Application Protocol (WAP) server, and the pages contain the requested balance information encoded in Wireless Markup Language (WML).

29. The network of claim 26, wherein the accounts are pre-paid accounts, and the balance information in each account reflects a remaining value in the account

30. The network of claim 29, wherein the pages further contain a daily total of minutes used for the account.

31. The network of claim 29, wherein the pages further contain a deadline to add value to the account to keep the account active.

32. The network of claim 29, wherein the pages further contain a link for adding value to the account.

33. The network of claim 26, wherein the billing maintenance system is further configured to debit an amount of value from the accounts in exchange for providing the balance information.

34. The network of claim 26, wherein the billing maintenance system is further configured to debit an amount of value from the accounts in exchange for providing the balance information if the balance information has been provided more than a predetermined maximum number of free balance checks.

35. The network of claim 26, wherein the billing maintenance system is further configured to debit an amount of value from the accounts in exchange for providing the balance information and to disallow balance checking for account having a value below the debited amount.