SYSTEMS AND METHODS RELATED TO CONTINUOUS PERFORMANCE IMPROVEMENT
First Claim
1. A method for continuous monitoring and improvement of performance of a user, comprising:
- establishing measures of performance of said user;
establishing targets for the performance of said user;
obtaining data about the performance of said user;
associating said data with said measures; and
analyzing said data to identify deficiencies in performance of said user, wherein said analyzing includes comparing said performance against said targets, further wherein said analyzing is performed in real time.
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Abstract
Systems and methods for the continuous improvement of performance. The present systems and methods provide the art with a mechanism for the continuous assessment of the performance of users. By measuring professional performance against benchmarks, standards, and goals, the present invention allows the art to assess continuously and in real time any gaps or deficiencies in performance of the user. The present invention also preferably provides users with performance improvement pathways that are targeted to address the deficiencies and shortcomings of each individual user. The present invention further provides a mechanism by which users may routinely evaluate their own performance and compare it against industry standards and peer groups. Through the present invention, users may also track activities related to their certification, licensure, or credentials and tie those to particular performance improvement pathways. The present invention is particularly useful within medical, legal, engineering, law enforcement, and public safety sectors.
91 Citations
21 Claims
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1. A method for continuous monitoring and improvement of performance of a user, comprising:
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establishing measures of performance of said user; establishing targets for the performance of said user; obtaining data about the performance of said user; associating said data with said measures; and analyzing said data to identify deficiencies in performance of said user, wherein said analyzing includes comparing said performance against said targets, further wherein said analyzing is performed in real time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A system for continuous monitoring and improvement of performance of a user, comprising:
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a means for obtaining data about the performance of said user; a means for associating said data with a measure of said performance; a means for analyzing said data to identify deficiencies in performance of said user, wherein said analyzing includes comparing said performance against targets for said performance, further wherein said analyzing is performed in real time; a means for determining performance improvement pathways for said user based on said deficiencies; and a means for providing said performance improvement pathways to said user. - View Dependent Claims (19, 20)
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21. A method of developing performance improvement pathways, comprising:
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identifying measures that characterize performance of a user; identifying targets for performance of said user; identifying decision points related to the measures to automatically determine the presentation of one or more performance improvement pathways; identifying a set of interventions that contribute to improving said performance; and using a workflow engine to sequence said interventions, and assign said interventions decision points to create one or more dynamic pathways for performance improvement.
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Specification