Method and system for tracking service orders

• US 20080059477A1
• Filed: 08/30/2006
• Published: 03/06/2008
• Est. Priority Date: 08/30/2006
• Status: Abandoned Application

• Current Assignee: Embarq Holdings Company LLC (Lumen Technologies, Inc.)
• Original Assignee: Embarq Holdings Company LLC (Lumen Technologies, Inc.)
• Inventors: Dietrich, Brenda
• Application Number:
  US11/512,782
• Publication Number:
  US 20080059477A1
• Time in Patent Office: Days
• US Class Current: 707/10
• CPC Class Codes: G06F 16/95 Retrieval from the web
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method and system for tracking service orders of service activities each having a service activity date from a sender to a recipient with an email application operating via a communications network. Emails are generated by the sender that have a first portion including a first data from the service order and a second portion including a second data from the service order. An inbox is created at the recipient for the receipt of the email. Also, at least one subfolder is created at the recipient, the subfolder is identified by a conversion date associated with a particular set of first data, and the at least one subfolder in communication with the inbox. The email is sent to the recipient. The first and second data of the email is searched, and the email is moved to a corresponding one of the at least one subfolders identified by the first data.

Claims

1. A method for tracking service orders of service activities each having a service activity date from a sender to a recipient with an email application operating via a communications network, the method comprising:

generating at said sender an email having a first portion including a first data from said service order and a second portion including a second data from said service order;

creating an inbox at said recipient for the receipt of said email;

creating at least one subfolder at said recipient identified by a conversion date associated with a particular set of first data, said at least one subfolder in communication with said inbox;

sending said email to said recipient over said communications network;

receiving said email at said inbox;

searching, responsive to said receipt of said email in said inbox, said first data and said second data of said email; and

moving said email to a corresponding one of said at least one subfolders identified by said first data of said service order.

2. The method of claim 1 wherein said first data of said service order are alphanumerical characters corresponding to said service activity date.

3. The method of claim 1 wherein said second data of said service order are alphanumerical characters corresponding to a descriptor of said service activity.

4. The method of claim 1 wherein said receiving said email at said inbox further comprises:

receiving said email from a selected sender.

5. The method of claim 1 wherein first portion comprises a subject line of said email.

6. The method of claim 1 wherein said second portion comprises a body of said email.

7. The method of claim 1 wherein said particular set of first data comprises:

a select set of service activity dates associated with said conversion date.

8. A system for tracking service orders of service activities each having a service activity date from a sender to a recipient with an email application operating via a communications network, the system comprising:

means for generating at said sender an email having a first portion including a first data from said service order and a second portion including a second data from said service order;

means for creating an inbox at said recipient for the receipt of said email;

means for creating at least one subfolder at said recipient identified by a conversion date associated with a particular set of first data, said at least one subfolder in communication with said inbox;

means for sending said email to said recipient over said communications network;

means for receiving said email at said inbox;

means for searching, responsive to said receipt of said email in said inbox, said first data and said second data of said email; and

means for moving said email to a corresponding one of said at least one subfolders identified by said first data of said service order.

9. The system of claim 8 wherein said first data of said service order are alphanumerical characters corresponding to said service activity date.

10. The system of claim 8 wherein said second data of said service order are alphanumerical characters corresponding to a descriptor of said service activity.

11. The system of claim 8 wherein said means for receiving said email at said inbox further comprises:

means for receiving said email from a selected sender.

12. The system of claim 8 wherein first portion comprises a subject line of said email.

13. The system of claim 8 wherein said second portion comprises a body of said email.

14. The system of claim 8 wherein said particular set of first data comprises:

a select set of service activity dates associated with said conversion date.

15. A system for tracking service orders of service activities each having a service activity date from a service order sender to a service order receiver with an email application operating via a communications network, the system comprising:

a first computer located at said service order sender for operating an email application to generate an email having a first portion including a first data from said service order and a second portion including a second data from said service order;

a second computer located at said service order receiver to create an inbox for the receipt of said email;

at least one subfolder on said second computer identified by a conversion date associated with a particular set of first data, said at least one subfolder in communication with said inbox;

means for sending said email to said recipient over said communications network;

means for receiving said email at said inbox;

alphanumerical search means, responsive to said receipt of said email in said inbox, for searching said first data and said second data of said email; and

means for moving said email to a corresponding one of said at least one subfolders identified by said first data of said service order.

16. The system of claim 15 wherein said first data of said service order are alphanumerical characters corresponding to said service activity date.

17. The system of claim 15 wherein said second data of said service order are alphanumerical characters corresponding to a descriptor of said service activity.

18. The system of claim 15 wherein said means for receiving said email at said inbox further comprises:

means for receiving said email from a selected sender.

19. The system of claim 15 wherein first portion comprises a subject line of said email.

20. The system of claim 15 wherein said second portion comprises a body of said email.

21. The system of claim 15 wherein said particular set of first data comprises:

a select set of service activity dates associated with said conversion date.