Client-Server-Based Communications System for the Synchronization of Multimodal data channels
First Claim
1. A client-server-based communications system, comprising:
- a communications network;
an audio user interface, coupled to the communications network, for receiving a user selection command;
an interactive voice response (IVR) system, coupled to the communications network, for receiving the user selection command via the communications network and generating a flow request in response to the user selection command;
a visual user interface, coupled to the communications network; and
a synchronization system, coupled to the IVR system and the communications network, for generating flow control information to control the visual user interface and the IVR system in response to the flow request, thereby synchronizing audio contents played by the audio user interface and visual contents played by the visual user interface.
1 Assignment
0 Petitions
Accused Products
Abstract
A client-server-based communications system includes: a communications network; an audio user interface, coupled to the communications network, for receiving a user selection command; an interactive voice response (IVR) system, coupled to the communications network, for receiving the user selection command via the communications network and generating a flow request in response to the user selection command; a visual user interface, coupled to the communications network; and a synchronization system, coupled to the IVR system and the communications network, for generating flow control information to control the visual user interface and the IVR system in response to the flow request, thereby synchronizing audio contents played by the audio user interface and visual contents played by the visual user interface.
-
Citations
16 Claims
-
1. A client-server-based communications system, comprising:
-
a communications network; an audio user interface, coupled to the communications network, for receiving a user selection command; an interactive voice response (IVR) system, coupled to the communications network, for receiving the user selection command via the communications network and generating a flow request in response to the user selection command; a visual user interface, coupled to the communications network; and a synchronization system, coupled to the IVR system and the communications network, for generating flow control information to control the visual user interface and the IVR system in response to the flow request, thereby synchronizing audio contents played by the audio user interface and visual contents played by the visual user interface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A client-server-based communications system, comprising:
-
a communications network; a visual user interface, coupled to the communications network, for receiving a user selection command; an audio user interface, coupled to the communications network; an interactive voice response (IVR) system, coupled to the communications network, for controlling operation of the audio user interface; and a synchronization system, coupled to the IVR system and the communications network, for receiving the user selection command via the communications network, generating flow control information in response to the user selection command, and controlling the visual user interface and the IVR system in response to the flow control information, thereby synchronizing audio contents played by the audio user interface and visual contents played by the visual user interface. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
-
Specification