SYSTEM AND METHOD FOR MANAGING EMAILS BASED ON USER RESPONSE TIME

• US 20080065736A1
• Filed: 09/11/2007
• Published: 03/13/2008
• Est. Priority Date: 09/12/2006
• Status: Abandoned Application

• Current Assignee: William Gross
• Original Assignee: William Gross
• Inventors: Gross, William
• Application Number:
  US11/853,757
• Publication Number:
  US 20080065736A1
• Time in Patent Office: Days
• US Class Current: 709/207
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

An email management method including the steps of determining a user response interval for a plurality of emails, generating an attribute priority number for one or more attributes associated with the plurality of emails, and automatically ranking new emails based on the attribute priority numbers associated with the first plurality of emails. The attribute priority numbers may, therefore, be used to infer the relevance of new emails based on the recipient'"'"'s response time and then display those new emails from the most relevant to least relevant. In the preferred embodiment, the primary email attribute upon which emails are automatically ranked is the sender'"'"'s name or identity, although various other properties of an email may be used to determine a suitable display order for new emails.

Claims

1. An email management tool comprising:

a user interface with display area for displaying a list of received emails;

wherein a plurality of the received emails are sorted based upon priority metrics associated with the senders of the plurality of emails.

2. The email management tool of claim 1, wherein the priority metrics comprise average response times.

3. The email management tool of claim 2, wherein the average response times are based on the average time elapsed between receipt of one or more preceding emails and transmission of a response to the one or more preceding emails by the user.

4. An email management apparatus comprising:

a user interface;

an email response interval capture component configured to determine an interval between the time at least one email is received and the time the at least one received email is responded to;

an email response interval storage component configured to store the determined interval associated with the at least one email; and

a display priority metric component configured to;

correlate the determined interval with a one or more attributes of the at least one email; and

generate a priority number for each of a plurality of new emails based on the correlation between the determined interval and one or more email attributes of the at least one email;

wherein the plurality of new emails are displayed by the user interface in sequential order based on the generated priorities numbers.

5. The email management apparatus of claim 4, wherein the email is deemed to be received when the email is opened by the user.

6. The email management apparatus of claim 4, wherein the email is deemed to be received when the email is downloaded from a server.

7. The email management apparatus of claim 4, wherein the set of one or more characteristics includes at least two of the following:

name of email sender;

content of the email body;

time the email is sent;

content of email subject line; and

number of email recipients; and

sender defined indicia of urgency.

8. The email management apparatus of claim 4, wherein the set of one or more characteristics includes at least one of the following:

domain of the sender of the email;

sentence structure of the email;

punctuation in the email;

presence of misused words;

time the email is sent;

subject of the message;

number of recipients of the email; and

status of the recipient; and

sender defined indicia of urgency.

9. The email management apparatus of claim 4, wherein the at least one display priority metric component dynamically updates the display priority of a list of unread messages as new messages are received.

10. An email management method comprising the steps of:

determining a user response interval for a first plurality of emails;

generating an attribute priority number for one or more attributes associated with the first plurality of emails based on the determined response intervals; and

automatically ranking a second plurality of emails based on the attribute priority numbers associated with the first plurality of emails.

11. The email management method of claim 10, wherein the plurality of attributes associated with the first plurality of emails include at least two of the following:

name of email sender;

content of the email body;

time the email is sent;

content of email subject line; and

number of email recipients; and

sender defined indicia of urgency.

12. The email management method of claim 10 wherein the plurality of attributes associated with the first plurality of emails include at least one of the following:

domain of the sender of the email;

sentence structure of the email;

punctuation in the email;

presence of misused words;

time the email is sent;

subject of the message;

number of recipients of the email; and

status of the recipient; and

sender defined indicia of urgency.

13. The email management method of claim 10, wherein the attribute priority number for the plurality of attributes associated with the first plurality of emails are determined using maximum likelihood estimation.

14. The email management method of claim 12 wherein the sender defined indicia of urgency includes at least one of:

an email provided option allowing a user to specify urgency;

a term in the subject line indicating urgency; and

terms or expressions in the body which contextually indicate urgency.

15. The email management method of claim 10 wherein one or more of the attribute priority numbers is periodically updated.